iD Mobile - Mobile done right!

5.28K reviews
Content rating
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About this app

Enjoy quick and secure access to your iD Mobile account while you're on the go. Easily manage add-ons, extras, and adjust your plans whenever you need to, all in one place. Simplify your mobile life with the iD Mobile app.

Do more, with the new iD Mobile app:
• View and manage all of your iD Mobile plans anytime, anywhere.
• Monitor your real-time usage and keep a close eye on your limits.
• Quickly change plan or buy extra add-ons as soon as you need them.
• Check when it's time to upgrade, with optional calendar reminders.
• Keep on top of your current and upcoming bills.
• View your previous bills from the last 12 months.
• Manage your Bill Cap to limit your monthly spend to an amount that works for you.
• Easily activate a replacement SIM card.
• Get access to the latest offers, deals and competitions.
• Refer a friend to iD Mobile, and both pocket a Currys gift card worth up to £30.

Please note: The iD Mobile app is for existing customers only, to view plans and get signed up today visit

Enjoying the new iD Mobile app? We’d love to hear it! You can leave us a review down below.

For more information, visit

Instagram: @idmobileuk
Facebook: idmobileuk
Twitter / X: @iD_Mobile_UK
YouTube: idmobile
Updated on
Apr 23, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Financial info and 3 others
This app may collect these data types
Personal info, Financial info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

5.14K reviews
Simon Clifford
May 21, 2024
Replaced a simple and functional app with a chrome wrapper that drops me into a queue (!) for a website. Can't get beyond attempting to reregister (why am I reregistering?) before something goes wrong and I get dumped back into the queue. Update: had to register on a desktop Web browser, took many attempts. The android app now works, apart from failing to start about 90% of the time. Hitting "try again" a few times will get it going. Score updated from 1 to 2.
19 people found this review helpful
iD Mobile Limited
June 4, 2024
Thank you for your feedback, Simon. When the app first launched, we experienced high volumes of users setting up their accounts at the same time, which led to some being made to queue. We apologise for the inconvenience caused. This should no longer be an issue so please let us know if the iD Mobile app is now working as it should for you? - Beth
Alan G
June 6, 2024
WOW!!!? Check out the bad ratings, quite probably the biggest ratio of 1* ratings I have EVER seen!! No longer works. It used to work well. To clarify, I have multiple numbers, with the same contact email address. Now I can only access one account as since the app change was made, the user name is required to be the contact email. A bit of warning and I may have been able to change something, but I received no prior notification. Please tell me how you will resolve this immediately? Thank you.
7 people found this review helpful
iD Mobile Limited
June 7, 2024
Thanks for getting in touch, Alan, we're sorry to hear you're having issues using our app. Please email with some details about your experience, along with any mobile numbers and email addresses linked to your plan so we can advise you on this. - Beth
Ben Gamble
April 20, 2024
I have to concur with everyone else in saying that the "experience" of the App so-call upgrade has been truly dreadful, for which IDMobile should be utterly ashamed. After a week or 2 of being unable to log on, and approaching the end of my contract so needing to renew/change, I finally managed to log in via the web site (running in a private session as it wouldn't work otherwise). After that the app worked. However, it's far worse than the old one and doesn't let me change my bill cap limit.
121 people found this review helpful

What's new

We’ve made your iD mobile life simpler with a brand new app!

Enjoy a new personalised homepage, refreshed design and even better features.

Now that’s mobile done right!