
Gary T
App is working well with the Pebble Nova. The registration barcode scanning needs to be adjusted. It turns on the phone light and it is too bright to scan the barcode because it washes out the white label. Attempted several times and it did not read the serial number correctly. Had to block the phone light with a finger. It would've been faster to just enter the number manually. Need an option to turn off the phone light.
Creative Labs Pte Ltd
June 30, 2025
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 161027700 for reference.

Garrett Pauls
This app disconnects from my SXFI Carrier a few seconds after entering the settings nearly every time. Usually after four or five times of being kicked out it'll let me stay connected long enough to actually view and change a setting, but it's immensely frustrating. Thankfully(?) there aren't many settings to change, so once I got everything configured how I wanted I should never have to use the app again.
8 people found this review helpful
Creative Labs Pte Ltd
June 19, 2023
Thank you for your feedback. Please contact our Technical Support team at https://www.creative.com/contactus for further assistance with the issue encountered.

Stephen Harrah
Really struggles to connect to the new Aurvana Ace 2 TWE. Got it connected once thankfully, which allowed me to do a firmware update. Won't connect again, often gets stuck trying to connect and won't back out. I have to then force close the app and start over. I am not able to adjust EQ or button settings without the app working. I've tried Uninstaller the app, clearing the cache and resetting the earbuds, nothing works.
13 people found this review helpful
Creative Labs Pte Ltd
January 4, 2024
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 160819259 for reference.