ConnecTel

Infobay SMC Ltd

About this app

ConnecTel is a mobile CRM app that helps your team manage support tickets, contacts, and organizations from anywhere. Get role-based dashboards, instant push notifications, and everything you need to stay on top of customer issues and team workload.
1. Features
Role-based dashboards
Dashboards tailored to your role: Field, NOC, Management, Sales, or General. See the stats and lists that matter to you.
Ticket management
View, filter, and search tickets by status (Open, In Progress, Wait for Response, Closed). Use date ranges and open ticket details and comments from your phone.
2. Create tickets on the go
Log new tickets from the field with organization, contact, priority, category, severity, and description. Link tickets to the right account and assign them to users.
3. Organizations & contacts
Browse organizations and contacts, and use them when creating or updating tickets so every ticket is linked to the right customer.
4. Push notifications
Get instant alerts for new or updated tickets. Tap a notification to open the ticket in the app.
5. Today’s tickets
Quick access to tickets due or relevant for today so you can prioritize your day.
6. Profile
View and manage your profile and stay logged in securely.
Who it’s for
Field technicians, NOC teams, managers, sales, and support staff who need a simple, mobile-first way to handle tickets and customer data without switching to a desktop.