
Andrew Beattie
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Don't use this company. Poor customer service. Would not honor advertised deal/promo. On hold for on hour and still could not talk to a supervisor because representative could not get permission to transfer call. Only reason for two stars was the web site was easy to use but it did not alert that the promo was not going to be honored. When you click on a promo, if should only show you the deals that work.
1 person found this review helpful
Cruisebound, Inc.
December 7, 2025
Thanks for your feedback. We’re sorry for the wait - that’s not the experience we aim for, and we’re reviewing this with our team. The promo you mentioned is funded from our commission, and this booking was below the amount needed to offer onboard credit. We aim to make that clear at checkout and appreciate the feedback.