Cuenca - Alternative to a bank

14.5K reviews
Content rating
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About this app

Cuenca is a FinTech company and an alternative to a bank in Mexico. You can open an account in 5 minutes—using only a government ID—and receive your Visa debit card in under 90 minutes, in all of Mexico City. The card works with Uber, Amazon, Rappi, ATMs and many more in Mexico and abroad. Cuenca has no account opening fee, no monthly fees, no minimum balance, no fees for transfers, and no fees for bill payments.

Receive transfers from any Mexican bank—including your payroll—or use TransferWise to send money to your Cuenca account from abroad. Transfer money to any Mexican bank in real-time, 24/7!

Need to contact us? Speak with a real person by WhatsApp on Monday – Friday at 8am – 10pm and on Saturday and Sunday at 9am – 9pm.

We're here for you and to create "la única cuenta que necesitas en México."


En términos de la disposición Octava Transitoria de la Ley para Regular las Instituciones de Tecnología Financiera, se informa que la autorización para prestar servicios de emisión, administración, redención y transmisión de fondos de pago electrónico, a través de medios de comunicación electrónicos y digitales, en nuestro carácter de Institución de Fondo de Pago Electrónico, se encuentra en trámite con la Comisión Nacional Bancaria y de Valores, por lo que a la fecha no es una actividad supervisada por las autoridades mexicanas.

Cuenca (Tamizi, S.A. de C.V.) podrá continuar realizando tales actividades durante el plazo en el que se resuelve la autorización.
Updated on
Oct 27, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted
14.5K reviews
Kari B
October 8, 2022
The app works great with a link to WhatsApp for help. So far, the app and the account are providing me a great alternative to a regular credit card. And now the downside...I have been trying since Jul 20 to get a physical credit card. I was charged for delivery but still (as of Oct8) don't have a card. I have been told various things by support but I still don't have a card. How hard can this be????
1 person found this review helpful
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David Scott
October 30, 2022
After waiting 10 business days (2 full weeks) for my debit card, the courier failed to deliver it, triggering an investigation and an even longer wait! Combined with their in-app announcement that you cannot deposit or retrieve cash until January 2023 and you're left with a more or less useless account. You can't pay for things in shops with a virtual debit card! Extremely disappointing service with the same lack of empathy for problems as normal useless banks.
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October 31, 2022
David Scott, por favor envíanos tu clabe interbancaria para darle seguimiento a tu reporte. Es cierto que hubo un rezago de envíos pertenecientes a las fechas que comentas que pretendemos resolver con tu cooperación a la brevedad posible.
Antony Reed
October 28, 2022
This an excellent credit card service and the customer service is also excellent. I would recommend Quenca to anybody who needs a prepaid credit card with a very good application. 5 stars 💫💫💫💫💫 all the way.
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What's new


In this version we fix some minor issues and performance problems

The Cuenca team