Cuenca - Alternative to a bank

15.2K reviews
Content rating
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About this app

Cuenca is a FinTech company and an alternative to a bank in Mexico. You can open an account in 5 minutes—using only a government ID—and receive your Visa debit card in under 90 minutes, in all of Mexico City. The card works with Uber, Amazon, Rappi, ATMs and many more in Mexico and abroad. Cuenca has no account opening fee, no monthly fees, no minimum balance, no fees for transfers, and no fees for bill payments.

Receive transfers from any Mexican bank—including your payroll—or use TransferWise to send money to your Cuenca account from abroad. Transfer money to any Mexican bank in real-time, 24/7!

Need to contact us? Speak with a real person by WhatsApp on Monday – Friday at 8am – 10pm and on Saturday and Sunday at 9am – 9pm.

We're here for you and to create "la única cuenta que necesitas en México."


En términos de la disposición Octava Transitoria de la Ley para Regular las Instituciones de Tecnología Financiera, se informa que la autorización para prestar servicios de emisión, administración, redención y transmisión de fondos de pago electrónico, a través de medios de comunicación electrónicos y digitales, en nuestro carácter de Institución de Fondo de Pago Electrónico, se encuentra en trámite con la Comisión Nacional Bancaria y de Valores, por lo que a la fecha no es una actividad supervisada por las autoridades mexicanas.

Cuenca (Tamizi, S.A. de C.V.) podrá continuar realizando tales actividades durante el plazo en el que se resuelve la autorización.
Updated on
Feb 13, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

15.1K reviews
Kari B
December 10, 2022
The app works great with a link to WhatsApp for help. So far, the app and the account are providing me a great alternative to a regular credit card. And now the downside...I have been trying since Jul 20 to get a physical credit card. I was charged for delivery but still (as of Oct8) don't have a card. I have been told various things by support but I still don't have a card. How hard can this be???? Update Dec 10 - still no card after many more interactions with support.
2 people found this review helpful
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David Scott
September 29, 2023
I've given up. Customer support is truly abysmal. Their staff have absolutely no interest in providing useful help. I'll be closing my account tomorrow but the procedure for that is just as painful as trying to get help.
8 people found this review helpful
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October 31, 2022
David Scott, por favor envíanos tu clabe interbancaria para darle seguimiento a tu reporte. Es cierto que hubo un rezago de envíos pertenecientes a las fechas que comentas que pretendemos resolver con tu cooperación a la brevedad posible.
A Google user
August 30, 2019
I love the app, the user experience is great. I can pay my bills and also use the virtual debit card for my monthly expenses. It also helps me track all transactions very well and money transfer is easier. Sometimes the notification service doesn't work especially on low connectivity. Everything else is perfect!
14 people found this review helpful
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What's new


In this version we fix some minor issues and performance problems

The Cuenca team

App support