
Liam L.
The billing interface is deceptive. When I selected the "one month" subscription option, it appeared that I would be billed for only about $30, which is the cost for about one month. I thought I would need to renew the subscription, if I wanted to continue. I had no idea that I was in fact being charged for a one-year subscription. The payment button that I pushed on Google Play did not state that it was for a $189.99 YEARLY subscription. Customer service denied my refund request. Buyer beware.
7 people found this review helpful
We apologize for the inconvenience you've encountered. Please contact our support team through the Contact Us page with your explanation, and they will assist.

Luigi van Doorn
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i've attempted atleast 5 times to add 1 or 2 profile pics, they always disappear minutes later, without a profile picture I have 0% chance to find someone, so until it gets fixed, it's a waste of time for me. whether I attempt it in 'edit profile' 'photos' or through the msg 'get 10x more attention with a photo' it matters not, wherever I try it, the outcome does not change, "you have succesfully added your photo" then a few mins later, poof
Cupid Media
February 13, 2026
We’re very sorry you’re experiencing issues uploading your profile pictures. We understand how unsettling this must be. Please contact our support team with your account details, they can help resolve this issue, so your photos stay visible.

Yourconnexx Media
THIS APP, WEBSITE, & COMPANY ARE A SCAM!! ONCE YOU ADD YOUR PAYMENT INFO TO THE PLATFORM THEY WILL FORCE YOU INTO AUTOPAY NO MATTER HOW LONG YOU SIGN UP FOR. AFTER ENTERING YOUR PAYMENT INFO, THERE IS NO WAY TO REMOVE IT. IF YOU TRY TO OPT OUT OF AUTO PAY (EVEN THO YOU DIDNT SIGN UP FOR IT IN THE FIRST PLACE) IT WONT WORK BECAUSE THEY HAVE RIGGED THE PLATFORM SO THAT YOU CANT. ALL OF THE PROFILES & MESSAGES YOU GET ARE AI GENERATED & THERE IS NO WAY TO CALL OR CONTACT ANYONE FROM THEIR COMPANY.
2 people found this review helpful
Cupid Media
October 31, 2025
We apologize for any inconvenience you're experiencing with your renewal cancellation. For further assistance, please reach out to our support team via the Contact Us page. https://www.brazilcupid.com/en/general/contact and our support team will assist you promptly.