
Liam L.
The billing interface is deceptive. When I selected the "one month" subscription option, it appeared that I would be billed for only about $30, which is the cost for about one month. I thought I would need to renew the subscription, if I wanted to continue. I had no idea that I was in fact being charged for a one-year subscription. The payment button that I pushed on Google Play did not state that it was for a $189.99 YEARLY subscription. Customer service denied my refund request. Buyer beware.
7 people found this review helpful
We apologize for the inconvenience you've encountered. Please contact our support team through the Contact Us page with your explanation, and they will assist.

Luigi van Doorn
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i've attempted atleast 5 times to add 1 or 2 profile pics, they always disappear minutes later, without a profile picture I have 0% chance to find someone, so until it gets fixed, it's a waste of time for me. whether I attempt it in 'edit profile' 'photos' or through the msg 'get 10x more attention with a photo' it matters not, wherever I try it, the outcome does not change, "you have succesfully added your photo" then a few mins later, poof
1 person found this review helpful
Cupid Media
February 13, 2026
Weāre very sorry youāre experiencing issues uploading your profile pictures. We understand how unsettling this must be. Please contact our support team with your account details, they can help resolve this issue, so your photos stay visible.

A Google user
I haven't actually met anyone yet, but I'm having fun. They need to add more features for communication though. I'll talk to women for a while, then they want to switch to email or WhatsApp to continue communicating. It would be better if you could do everything directly through one app.
99 people found this review helpful
Cupid Media
December 6, 2019
We appreciate your valuable feedback. We have now forwarded your suggestion to management for consideration and review. Please contact www.brazilcupid.com/en/help/helpdesk if you have any further concerns.