Hero FinCorp - Customer App

Hero FinCorp Limited

About this app

Minimum and maximum period for repayment.
Minimum-12 Months
Maximum-48 Months

Representative example of the total cost of the loan, including the principal and all applicable fees (for example, sample monthly payment, sample inter)

1. Loan amount (disbursed to the borrower) - INR 50,974
2. Total interest charge during the entire tenure of the loan - INR 14,782
3. Other up-front charges (break-up of each component to be given below) - INR 3,041
a. Processing fees inclusive of GST - INR 1682
b. Insurance charges(if applicable) - INR 974
c. Others (if any) - Stamp Duty (if applicable) - INR 1359
Net disbursed amount ((1)-(3) - INR47933.

4. Total amount to be paid by the borrower (sum of (1) & (2))-INR 65756

Hero FinCorp, one of the fastest growing NBFCs of India, announces the launch of its exclusive Customer Servicing App for the customers of its Retail Loan Products - Two-wheeler Loan, Used Car Loan, Loyalty Loan & Personal Loan Customers.

All our products and processes are designed as per customer's requirements, but we understand many of our customers face issues or need help to resolve their queries.
In our constant journey to achieve customer delight, we were earlier offering call centre, email and our offices as channels for queries and issues resolution.

Loyalty Personal Loan :
Now we are providing the Loyalty Personal loan plan for our Existing Customers. Where Customers can do the complete digital onboarding journey through mobile App.Customer has to follow below given steps to complete the journey.
1 - Only Existing Loyal customers can avail this offers.
2 - Customer just have to select the Loan Amount and tenure.
3 - Customer can choose the insurance(optional) from the app.
4 - Customer has to validate his address and himself by face match and liveliness check.
5 - Customer has to validate his existing bank details. We will validate his bank account at our end as well.
6 - Customer has to complete his E- mandate & E-Sign(Using clickwrap) for loan onboarding.

Customer Servicing :
Our customers can get faster resolution of their queries in few clicks.
1.Request for Welcome Letter and Loan Repayment Schedule
2.Get EMI related Details and Alerts
3.Details on Bounced EMI and Penal Charges
4.Statement of Account (SOA)
5.Request for No Objection Certificate (NOC) post the loan Closure
6.Pay EMIs Online(Wallets, Netbanking etc),Offline(Payment centres)
7.Register or Switch the Mandate for Loan Repayment
8.Update asset details for TWL & UCL Loans
9.Pay Advance EMI
10.Request to Foreclose Loan
This App is the simple, fast and convenient way to resolve all your loan account related queries. Now you don’t need to call our call centres, send email queries or visit our offices to get your issues resolved.

Benefits and Risks
Financial crisis and emergencies are uncertain. Thus, it is prudent to keep a loan app handy for online application of instant loans for such exigencies. Get Loyalty loan up to ₹2.5 Lakh (depending on your credit score) disbursed to your bank account.

Data Privacy & Security
Your privacy is our top priority. We have taken best in class security measures to ensure your data is protected and safe during transfer or any other activity. The data is transferred from the Hero FinCorp loan app to our servers over a secure HTTPS connection through SSL encryption. We have implemented multiple layers of security including, but not limited to, firewall, security groups and token authentication to control access of the APIs.
To make an informed decision on your loan application, we may share some of your data with registered 3rd party services. However, we will share this information only with your prior consent. To know more about our privacy policy, click https://www.herofincorp.com/data-privacy-policy

Contact us at [e-mail]

Ratings and reviews

App is not working. There is a message on home screen that 'use this app to track your loans and get reminders payment any defaults and avail special offer. Shall I help you in using this app?' and there is no option to close this msg and I can't use the app now. even tried restarting, uninstalled the app but nothing is working. worst app

⭐ 1 Star (deserves 0) I closed my loan yesterday, but the app still shows the loan as not closed and does not allow me to request the NOC/closure letter. This is extremely frustrating as closure documents should be available immediately after payment. There is no proper update or support, and the system is showing incorrect status. Such delays are unacceptable for a financial institution. Kindly resolve this issue urgently and provide my NOC without further delay, or I will escalate to RBI.

The customer support system is extremely disappointing. It is very difficult to raise and track issues, and there appears to be no proper follow-up mechanism for resolving customer concerns. We can't even raise our concern regarding EMI paid but not updated in account. The lack of communication, accountability, and customer support has made this a very frustrating app.

What’s new

Implement new KYC feature
Bug fixes and enhancements