![](https://play-lh.googleusercontent.com/a-/ALV-UjUje05suZMrQMHQfL1vAgbwo_w2mQqic1PNTIKQyybP7jWZMy8=s32)
Urash
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No option to create an account, only sign in. Every option from the the drop down menu either takes you to the sign in page, or the beginning of the app (When you start it for the first time) EDIT: They finally got back to me after 3 months. I've long since figured it out. I'll give them two stars now since they actually did their job....
10 people found this review helpful
Keyno, Inc
December 29, 2021
Thank you for your interest in signing up with FIDSECURE. Your account needs to be created/validated by a Fidelity Group representative. Please email Card Services at Cards@fidelitybahamas.com, or call the number on the back of your card. For further assistance, please email us at fidsecure@cvvkey.com
![](https://play-lh.googleusercontent.com/a-/ALV-UjU8Z7zPwg5hZ9-1dvM3Y8pF4P8YKLtWEdMo6Tk0W8Z9YNB7u3w=s32)
Neveah Smith
The app is terrible and makes no sense. I tried to download the app on a new phone because my old one was acting up and it didn't work. Same email and everything but it didn't allow for my payment to process Unfortunately you can't even create an account to help and save information. Which has me dumbstruck as a user. This app needs development because this can't work.
3 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocLI3-0B503wRx4fXbpsLe6dL26f_WfWOPQxdJG8jzWZMNtPRg=s32-mo)
Roseda Decius
OMG!!I literally changed my password like couple minutes ago and the app said wrong password or username,and I know my username very well. Also the codes the app was supposed to send to me never went to my email and the app never wants to sign me in at all
1 person found this review helpful
Keyno, Inc
December 29, 2021
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at Cards@fidelitybahamas.com, or call the number on the back of your card. You may also email us at fidsecure@cvvkey.com