SIENG

Sengxay Xayachack

About this app

SIENG requires a Lao PDR phone number for OTP-based registration and password recovery; these flows are not testable outside Laos. Please use the provided test account credentials to review all other app features.

Step-by-Step Testing Instructions
Log In: Launch the app and authenticate with your provided test credentials.

Create a Submission: Tap "Create New Complaint" on the Home page. Test both types:

Complaint: Saves the user's personal information.

Report: Fully anonymous (no personal data saved).

Fill Details: Complete the multi-step form spanning product info (name, category, price/currency, date, location, desired outcome) and vendor info (name, phone, contact, address).

Attach Media: On the evidence step, upload gallery files or use the in-app camera/microphone to capture live proof.

Drafts & Terms: Accept the Terms and Conditions to submit, or click "Save Draft" to exit and resume/delete it later from the Home or Complaints page.

Track Progress: Tap the "Text Bubble" icon in the bottom navigation bar to open the Complaints page. Search by ID/Status and open a case to view its details and chat history with authorities.

AI Support: Tap the floating "Robot" icon (bottom-right) to launch the informational AI chatbot.

Explore Modules: Use the bottom nav bar to view, search, and filter Announcements, News, and Laws by title or status.

Account Management: Navigate to the Menu tab to test profile editing, language switching, password changes, and the FAQ section.

Feature & Module Breakdown
Home Page: Access complaint creation, saved drafts, recent submissions, Announcements, News, and the AI Chatbot.

Complaint Module:

Fields include product specs, purchase method, previous complaints, and complete vendor contact/location details.

Users can only view their own submitted tickets. Includes search filtering by ID and Status alongside an interactive authority-consumer comment thread.

Drafts can be resumed or permanently deleted.

Information Portals (Announcements, News, Laws): Accessible via the bottom navigation bar. Fully searchable by Title and Status.

Menu Module: Supports profile modifications, UI language toggling, password security updates, and an FAQ registry.

What’s new

SIENG is the official citizen tool by the Ministry of Industry and Commerce (MOIC) for reporting consumer grievances in Laos. Whether it’s an unfair transaction, a defective product, or misleading service, SIENG gives you the power to hold businesses accountable. File your complaints securely, stay updated on the investigation, and help MOIC build a more transparent, high-quality trading environment.