![](https://play-lh.googleusercontent.com/a/ACg8ocL0oxb9rg3W_iMt_pxGji7WO12F0ox3Q0KGn0nEVBrOKiuzTGc=s32-mo)
Marka Benjamin
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I downloaded the cypher wallet app in my itel phone. I clicked on 12 word secret phrase and waited patiently for the 12 secret word phase to come but it's been two hours since I waited. It reads loading. Why is it delaying so long to show me the 12 word secret phrase? What is causing this problem? I tried everything. Uninstall and reinstall the cypher wallet app, restarting my phone and it doesn't work.
![](https://play-lh.googleusercontent.com/a/ACg8ocKJdc1QdUxzivlQMJpVWNSVXox0Q2Nz4pPHOglN_LEe_dL3Xw=s32-mo)
Niel Beeslaar
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I am happy with the app. Received crypto into my wallet and could send crypto out. And the card actually works. The only thing is support on the app doesn't reply, rather Email them.
1 person found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUK-_EwDfPjU84ARYuEVS6xtakJOaMTi10xx3kYV1ZSdIP1UEI=s32)
Akila Chinthaka
Kuberan and his team is doing a marvelous job. It's a small company and has so much potential, there are few bugs and hiccups in their service but whenever it's reported they fix it in a short time period. Outstanding customer support. Wishes you best of luck 💓
CypherD Wallet Inc
May 24, 2024
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)