DACK

Name: DACK
Availability: InStock
Rating: 4.475247383117676 (215 reviews)
Author: Operto Guest Technologies

Operto Guest Technologies

4.5

215 reviews

50K+

Downloads

Everyone

About this app

Use DACK for contactless check-in, mobile room-access, property guides, and more.

- Contact-free check-in: With the DACK app guests can go straight to their room, home, or apartment without having to meet anyone at a front desk or rental office. Through the app guests can check-in and utilize a mobile key or key codes for access.

- Property guide: With the DACK app guests can learn more about their accommodations amenities, surrounding attractions, stay instructions, and more.

Updated on

Jan 26, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location, Personal info and 6 others

This app may collect these data types

Location, Personal info and 7 others

Data is encrypted in transit

Ratings and reviews

4.5

209 reviews

Gabrielle Clark

March 18, 2023

An Airbnb I stayed in required this app to access the home. It worked fine as an app to unlock the doors. But everytime I would open the app, I would get a pop-up asking for permission to send me notifications. I 100% understand asking for permission, but if I've already said no you don't need to ask again (and again and again). It added an additional & unnecessary step to something as simple as unlocking a door, and annoyed me in the process. I immediately uninstalled the app after my stay.

8 people found this review helpful

Operto Guest Technologies

March 20, 2023

Hi Gabrielle, thank you for reporting this! Our team has addressed the bug and the fix will be in the next release. We apologize for any inconvenience it caused.

Billy Draper

October 24, 2021

Unable to use this application for Haven Vacation Rentals. Once you install and open the DACK application and waiting for several minutes, a screen is displayed that reads: DACK "Ooops! Sorry for the inconvenience... there is a connection difficulty. Issue was reported, please try again in a few minutes." Trying again in a few minutes does nothing. How can anyone use this to check into a rental? I am using the application on a Android phone, others have tried on a iPhone, same issue. We have tried using wireless and cellular, same message. We have uninstalled, reinstalled, same problem. The issue appears to be on your end. The version that installed on my phone was 1.17.2. A response on one of the comments was to redownload the 1.17.3 download... I am not able to download that as it does not appear to be published. Can someone have a look at this issue? It appears our check in is dependent on a non functioning application.

15 people found this review helpful

Operto Guest Technologies

October 24, 2021

This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at support@dackinc.zendesk.com.

Todd G.

June 3, 2022

Won't allow me to accept the TOS. Can't move forward and can't create an account for unless I accept the TOS, but app does not all radial button to accept to change from empty status. So app is totally not usable. Update: Dack Support created an account for me and got it going. They did it quickly, but still weird that they have to.

1 person found this review helpful

Operto Guest Technologies

June 3, 2022

Hi Todd, while most of our customers are able to sign up without issues, we understand how frustrating it is to not be able to. Would you reach out to support@dackinc.zendesk.com? We'll help you get an account and fix the issue you experienced.