Unable to use this application for Haven Vacation Rentals. Once you install and open the DACK application and waiting for several minutes, a screen is displayed that reads: DACK "Ooops! Sorry for the inconvenience... there is a connection difficulty. Issue was reported, please try again in a few minutes." Trying again in a few minutes does nothing. How can anyone use this to check into a rental? I am using the application on a Android phone, others have tried on a iPhone, same issue. We have tried using wireless and cellular, same message. We have uninstalled, reinstalled, same problem. The issue appears to be on your end. The version that installed on my phone was 1.17.2. A response on one of the comments was to redownload the 1.17.3 download... I am not able to download that as it does not appear to be published. Can someone have a look at this issue? It appears our check in is dependent on a non functioning application.
13 people found this review helpful
This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at firstname.lastname@example.org.
One more app. Now everyone creates their own app because creating a website, that provides the same functionality, except annoying and useless notifications, is not a trend anymore, because of notifications.
1 person found this review helpful
An Airbnb I stayed in required this app to access the home. It worked fine as an app to unlock the doors. But everytime I would open the app, I would get a pop-up asking for permission to send me notifications. I 100% understand asking for permission, but if I've already said no you don't need to ask again (and again and again). It added an additional & unnecessary step to something as simple as unlocking a door, and annoyed me in the process. I immediately uninstalled the app after my stay.
6 people found this review helpful
Hi Gabrielle, thank you for reporting this! Our team has addressed the bug and the fix will be in the next release. We apologize for any inconvenience it caused.