Unable to use this application for Haven Vacation Rentals. Once you install and open the DACK application and waiting for several minutes, a screen is displayed that reads: DACK "Ooops! Sorry for the inconvenience... there is a connection difficulty. Issue was reported, please try again in a few minutes." Trying again in a few minutes does nothing. How can anyone use this to check into a rental? I am using the application on a Android phone, others have tried on a iPhone, same issue. We have tried using wireless and cellular, same message. We have uninstalled, reinstalled, same problem. The issue appears to be on your end. The version that installed on my phone was 1.17.2. A response on one of the comments was to redownload the 1.17.3 download... I am not able to download that as it does not appear to be published. Can someone have a look at this issue? It appears our check in is dependent on a non functioning application.
6 people found this review helpful
This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at email@example.com.
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Won't allow me to accept the TOS. Can't move forward and can't create an account for unless I accept the TOS, but app does not all radial button to accept to change from empty status. So app is totally not usable. Update: Dack Support created an account for me and got it going. They did it quickly, but still weird that they have to.
1 person found this review helpful
Hi Todd, while most of our customers are able to sign up without issues, we understand how frustrating it is to not be able to. Would you reach out to firstname.lastname@example.org? We'll help you get an account and fix the issue you experienced.
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