![](https://play-lh.googleusercontent.com/a/ACg8ocKgYCDSyhCCbl7fEq7vsIwdYZOEMoxgIcpqph5_MGndIWf4cQ=s32-mo)
christian Schmid
This app horribly buggy. Even the bug report form in the app is not implemented, and just copies your report to an email client. Starting a rental only works if you're near the locker, but the app takes forever to recognize that you're standing in front of one. Unlocking did not work, and showed a non-working 'contact support' button. I managed to find a phone number eventually, and got an unlock code after 10 minutes in line. Now the app threatens to charge me for not finishing my rental.
4 people found this review helpful
Bikelink Team
June 20, 2023
Thank you for your feedback. You must be at the locker to start or end a rental. It appears that the locker you used was working on a backup battery, which may have caused the issue you were having ending the rental. A technician will service the locker. We are working on an app update and better customer support training to address these issues.
![](https://play-lh.googleusercontent.com/a-/ALV-UjW9_PJNznmXsc7r9uUmM_r-F6rJbLTUC9opEjE6hCmon0B7XlDZbg=s32)
Alex Klemenchuk
Just tested it out once, added money, hit the rent button and the locker swung open, let me cancel it whenever and didn't even charge me for the few minutes. So, works pretty well, but I wish the app made it more obvious why selecting a locker was greyed out because I was confused as to if the locker accepted the app or not and just needed to walk closer to it.
2 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjWcoWUixMm4PRoYNy4LAGfxNJz7MkaLIeiX9oKiWreVOcU8514O=s32)
J. N. H.
Annoying app logs you out at inconvenient times. Missed a train trying to figure what my password is. And no, that's not my fault. In this day in age where every login is supposed to have a different password, who can remember them all?! BikeLink get with the program and upgrade to a pattern or number lock!
Bikelink Team
August 13, 2024
If you log into the app on a second device, you will be logged out of the first. Contact us at support@bikelink.org for support for this issue. We also suggest upgrading to the latest version.
We appreciate your suggestion of using a pattern or number lock and will consider them. In the meantime, you may find a password manager helpful.