
Evan H
had an absolutely dreadful time setting this up. while setting the permissions up for this app it would close if i were directed out to android's OS screen or back to the play store if i hit back and the app would crash when i switched and every time i tried to open it. had to uninstall and reinstall about 10 times before i was able to use it normally.

Chad Anderson
I use the app 5 days a week. it's March and the app has frozen 3 times this year requiring a reinstall. After that it works great again. The couple of minutes it's takes to troubleshoot this will probably make you miss your train. when this happens to you it will ask you to retrieve your bike it will even give the location you had the day before. if you try to open the door it just freezes. Then reinstall the app login and it will work again.
7 people found this review helpful

christian Schmid
This app horribly buggy. Even the bug report form in the app is not implemented, and just copies your report to an email client. Starting a rental only works if you're near the locker, but the app takes forever to recognize that you're standing in front of one. Unlocking did not work, and showed a non-working 'contact support' button. I managed to find a phone number eventually, and got an unlock code after 10 minutes in line. Now the app threatens to charge me for not finishing my rental.
6 people found this review helpful
Bikelink Team
June 20, 2023
Thank you for your feedback. You must be at the locker to start or end a rental. It appears that the locker you used was working on a backup battery, which may have caused the issue you were having ending the rental. A technician will service the locker. We are working on an app update and better customer support training to address these issues.