
Will Leben
Great app. Flawless operation, avoiding the problems reported by others. Stand at the BikeLink locker, open the app. It tells you which lockers are available and asked you to choose one. Look for the locker labels and make your choice. The gate opens, and voila. The app makes this so much easier than the old technique inserting a card into the locker.
4 people found this review helpful

christian Schmid
This app horribly buggy. Even the bug report form in the app is not implemented, and just copies your report to an email client. Starting a rental only works if you're near the locker, but the app takes forever to recognize that you're standing in front of one. Unlocking did not work, and showed a non-working 'contact support' button. I managed to find a phone number eventually, and got an unlock code after 10 minutes in line. Now the app threatens to charge me for not finishing my rental.
5 people found this review helpful
Bikelink Team
June 20, 2023
Thank you for your feedback. You must be at the locker to start or end a rental. It appears that the locker you used was working on a backup battery, which may have caused the issue you were having ending the rental. A technician will service the locker. We are working on an app update and better customer support training to address these issues.

Alex Klemenchuk
Just tested it out once, added money, hit the rent button and the locker swung open, let me cancel it whenever and didn't even charge me for the few minutes. So, works pretty well, but I wish the app made it more obvious why selecting a locker was greyed out because I was confused as to if the locker accepted the app or not and just needed to walk closer to it.
5 people found this review helpful