Lost my parcel which caused a huge delay and no compensation is being made
Very bad Takes the customer service too long to respond. Ordered a table and hv no idea where they have delivered it. Ordered and paid for home delivery already but because of ezbuy's error, i was actually requested to pay for the home delivery charge again. Wow. Never have i been asked to pay for somebody elses mistake.
Never again! Should have known better to read reviews before making a purchase. Opted for home delivery, paid for it and successfully made delivery arrangement. But the date came and went - was home all day but no show, only received notice that delivery arrangement failed. Went through the same process again. This time received an sms saying a delivery guy has been assigned and this is the mobile number etc. No show again and can't be contacted. Deplorable service. Please take this as a warning and not trust this app!
Poor management Received notice on 2nd Jan informed that item in SG & ready to ship. Self collection was arranged on 3rd Jan. After approached the warehouse counter, then they send a sms to inform parcel missing.....wasted my time & travel. There is no follow up after that. I called the customer service, they promise to get back to me within 3 days, but now it's 5 days passed. Ezbuy should be my last consideration for online shooping for future!
Scam! Payment after payment! Item + shipment + agent fee + sea shipment + I don't know what to expect next! Still have to self collect! Ridiculous! Never ever going to buy from this company again! Deleting app after I get my purchase successfully...
Missing item please please please if you want to repack the item dont simply throw something that already in the package. My last order there was some item missing and it is very important. i ordered sofa cover and you guys throw away white foam/sponge in it. Now i cant even use the sofa cover! And my next order is the same. i just got a message u want to repacking. i really hope dont throw the white foam. If the same thing happen, i will stop using your service!
Some improvement for your experience.
A fascinating shopping experience designed for time and money savvy people.
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