
bonita pauley
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update - finally got through.. tried to add flight details but only one airline is listed (American). I guess this is not an universal app! I waisted a lot of time, will uninstall at this point. I tried to recover my account. I received the email but the QR code can't be scanned. If you use the app to scan, nothing happens. If you are on your mobile device and touch the QR as instructed you're taking to a page stating you got here by mistake...
2 people found this review helpful

Casey Zegar
A group of us wasted hours the night before our flight trying to upload documents. The app (on multiple phones) kept crashing. But the bigger problem was that we had all taken rapid covid tests, and when we uploaded those test results, there was no option in the drop down menu to choose a rapid test. We kept uploading over and over because some would get approved with the incorrect test selected, but most would get denied. We eventually got 10 people through, but it took over 4 hours.
53 people found this review helpful

Navin Paul
Shoddy product. Save yourself time and just get the printouts of the certificates you need. Spent over an hour getting all the documents together and getting the kids together to take photos etc. The app accepted everything, and I was thinking.. what a great product. A day later, the app refused to recognize the certificates for 2 passengers. No option to re-upload those certificates. The response from the support team was 'we recommend you start all over again'. Glad I took printouts!
80 people found this review helpful