
Casey Zegar
A group of us wasted hours the night before our flight trying to upload documents. The app (on multiple phones) kept crashing. But the bigger problem was that we had all taken rapid covid tests, and when we uploaded those test results, there was no option in the drop down menu to choose a rapid test. We kept uploading over and over because some would get approved with the incorrect test selected, but most would get denied. We eventually got 10 people through, but it took over 4 hours.
60 people found this review helpful

Navin Paul
Shoddy product. Save yourself time and just get the printouts of the certificates you need. Spent over an hour getting all the documents together and getting the kids together to take photos etc. The app accepted everything, and I was thinking.. what a great product. A day later, the app refused to recognize the certificates for 2 passengers. No option to re-upload those certificates. The response from the support team was 'we recommend you start all over again'. Glad I took printouts!
85 people found this review helpful

Juliet Garrard
Useless. Doesn't work. Downloaded, created account, only to find that I couldn't add my trip information due to an error because I'm in a different time zone to - somewhere. It just froze and wouldn't let me advance any further. Also, I'm flying Aer Lingus to the UK via Dublin, but it will only take the US to Dublin leg, so it wouldn't have been any help at all when landing in the UK. I deleted my account and the app.
7 people found this review helpful