Orbit Support

Data Cube Systems

About this app

Orbit Support is how employees at businesses with managed IT reach their support team.

If your company's IT is looked after by a provider that uses Orbit, this app puts that support desk on your phone: raise a request, watch it progress, answer your technician's questions, and get a notification when something needs you.

RAISE A REQUEST IN SECONDS
Describe what is happening, set how urgent it is, and attach a photo or a short video of the problem if you have one. No form to hunt down and no support address to remember.

FOLLOW IT TO RESOLUTION
Every request shows its current status and the full conversation with your technician, as a thread you can read back at any time.

REPLY WITH PHOTOS
Attach screenshots, photos or videos from your camera or your library. A picture of the actual error message is usually the fastest route to a fix.

KNOW WHEN YOU ARE NEEDED
If you allow notifications, the app tells you when a technician replies or needs something from you. Everything else works with notifications off.

FIND AN ANSWER FIRST
Browse your provider's knowledgebase for the common fixes, often faster than waiting for a reply.

KEEP IT PRIVATE
Optionally lock the app behind your fingerprint, face or screen lock, so support conversations stay yours on a shared phone. The check happens on your phone; nothing biometric is sent anywhere.

SIGN IN WITH YOUR WORK ACCOUNT
Use the Microsoft work account you already have. There is no separate password to create.

Orbit Support requires access set up by your IT provider. You cannot sign up in the app: your provider must list you as a support contact first. If you are not sure whether your company uses Orbit, ask your IT provider.

Orbit Support is developed by Data Cube Systems, Inc. on behalf of the IT providers that use it. Your support records are held by your own IT provider, who is your point of contact for any question about them, including a request to see or delete them.

What’s new

Reset a stuck remote desktop session, report a problem with a help article, and open your IT provider's password reset page from the app.