Yishuo Feng
I don't understand why such a global bank could allow its APP having issues unsolved for more than 2 months. It is obviously an issue and you know there's an issue, and the action you take is put a notification on login page saying you android user might having problem login. And kept it like that for over 2 months. GREAT problem solving skill!
5 people found this review helpful
DBS Bank (Taiwan) Ltd.
February 16, 2024
親愛的客戶您好,感謝您的寶貴意見。因系統不穩定導致您使用上的不便,星展銀行會持續精進改進,致力提供優質服務。與此同時,您可先使用電腦前往星展Card+ 信用卡數位服務網頁版本進行註冊、繳費、查詢帳單等功能。若仍無法為您的問題提供解答,請您致電客服中心取得協助,感謝您的配合,祝您平安順心。
Jan-Willem Vonk
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240311: Today an 'update': still no English. I am not sure why DBS is ignoring foreigners in Taiwan. You guys are not worthy to be called 'international'. It is ludicrous. 5 month later, still no English language. I am considering to change my banking. Out off this world. This bank lives behind the moon and ignores their customers. It should be 0 stars. How much longer do we have wait for an English version? It is rediculous that a Singaporean bank is not able to create an English app.
14 people found this review helpful
DBS Bank (Taiwan) Ltd.
September 27, 2023
Dear customer, thank you for your valuable feedbacks, we will continuously collect the voices of our customers for further improvements and provide the upmost quality services to our valued clients.
Ron Wiegand
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This app is difficult to use for someone who doesn't read Chinese characters. And worse is it won't allow copying of the screen so one could use a translator. The Hong Kong version also offers English. So does their Indian app. My opinion is that it is not very considerate to not offer English for Taiwan users who don't read Chinese. This app is one of the worst I have ever had the displeasure if having to use. It often doesn't accept my password.
24 people found this review helpful
DBS Bank (Taiwan) Ltd.
August 25, 2023
Dear customer, thank you for your valuable feedbacks, we will continuously collect the voices of our customers for further improvements and provide the upmost quality services to our valued clients.