DC311

Government of the District of Columbia

About this app

The Office of Unified Communications’ (OUC) 311 Call Center Operation provides a one-stop service experience for constituents, residents and visitors searching for DC government services, numbers and information.

Ratings and reviews

Needlessly tedious, buggy, and sometimes just outright doesn't work at all. (12/7 edit - dropping 2 to 1 star: the recent update has stopped it from working at all unless you know the tricks to get it past the loading screen. It no longer keeps you logged in. Uploading photos often glitches. Selecting a location is almost completely unusable, again unless you know the tricks to get it to work. And you can no longer swipe words to fill out each text input; you have to type one letter at a time)

Glitchy, slow, and keeps freezing and crashing. It wasn't this bad before, I don't know what happened. The city probably thinks they are getting less service requests because the people are making less service requests, and not because their app to make service requests is broken.

Currently this app is not functioning properly, the location function isn't accurate, it freezes, and error messages pop up; you can't edit to correct the location and oftenhave to dial 311 to to contact city services. Some workers need this app as a part of our job.

What’s new

Bug fixes and improvements