DC311

Government of the District of Columbia

About this app

The Office of Unified Communications’ (OUC) 311 Call Center Operation provides a one-stop service experience for constituents, residents and visitors searching for DC government services, numbers and information.

Ratings and reviews

Needlessly tedious, buggy, and sometimes just outright doesn't work at all. (12/7 edit - dropping 2 to 1 star: the recent update has stopped it from working at all unless you know the tricks to get it past the loading screen. It no longer keeps you logged in. Uploading photos often glitches. Selecting a location is almost completely unusable, again unless you know the tricks to get it to work. And you can no longer swipe words to fill out each text input; you have to type one letter at a time)

Doesn't work. Can't upload photos when submitting a service request (if the service request page loads correctly) without leaving and returning to the app between each upload. Can't input the location at all, as the spinner just spins forever. Have given it several chances, but have had to fall back to the phone line every time.

The address step is broken so the app is barely functioning. City residents shouldn't have to troubleshoot workarounds to report problems to the city. Clearly not something that Bowser's OUC or Pinto with council oversight care about. Convenient that I can no longer report city workers parking illegally and failing to provide basic services like picking up public trash cans. Unbelievable waste of resources for a broken application and my time to create tickets that can't be submitted.

What’s new

Bug fixes and improvements