CRM by DealerSocket

DealerSocket, Inc.

About this app

The power and ease of DealerSocket’s Mobile CRM provides the best of socket right in your pocket. Search and add customers, scan a driver's license or VIN, find inventory, send a follow-up text or video, and complete daily tasks from anywhere — and up to 50% faster than on desktop.

Ratings and reviews

On Android you can't see what you're typing on a text message. The text message bar stays on the bottom of the screen, hidden behind your keyboard. Should automatically come up above the keyboard like every other texting app known to man. I have to constantly back out of the keyboard to see what I've typed so far. Annoying as f***. Please fix this. Thank you.

Crashes more than it works. It goes from me being able to send videos through text/email to it telling me I don't have permission to attach a video to its sockettalk feature while I'm working on customers. Force stopping, logging out, and in doesn't help. Scanner is even worse, let alone adding a new lead without mixing it up with others.

Android user.. still bad. The notifications settings do not allow them to be put in the highest priority of notification. Copy and paste functionality is spotty or non-existent. Very difficult to access the customer lead when you get a notification in the app from the notification. You have to see the notification, copy paste or write down the pertinent information and then back out and go into the application to search for the customer before you can begin to read the notes or work the lead.

What’s new

• Added video capture, editing, and sharing in Text and Email*
• Added Video Calls for customer engagement*
• Added AI email thread summaries with key highlights*
• Added AI Lead Management with scoring, engagement tracking, and insights*
• Added AI email sentiment indicators
• Enhanced email From/Reply-To setup with approved domain selection
• Improved stability, performance, and maintainability through dependency updates

*Dealer-configurable feature