CRM by DealerSocket

DealerSocket, Inc.

About this app

The power and ease of DealerSocket’s Mobile CRM provides the best of socket right in your pocket. Search and add customers, scan a driver's license or VIN, find inventory, send a follow-up text or video, and complete daily tasks from anywhere — and up to 50% faster than on desktop.

Ratings and reviews

Android user.. still bad. The notifications settings do not allow them to be put in the highest priority of notification. Copy and paste functionality is spotty or non-existent. Very difficult to access the customer lead when you get a notification in the app from the notification. You have to see the notification, copy paste or write down the pertinent information and then back out and go into the application to search for the customer before you can begin to read the notes or work the lead.

VIN scanner is not working properly. It does not retrieve the full VIN. Even if I type the missed characters and hit search it is loading invalid info. I am notified of New inbound email but when trying to view it the email does not load properly. After multiple attempts the email usually appears as expected. Otherwise, the new app is working nicely. It is fast, easy to understand and doesn't lock up. Excited for the aforementioned issues to be ironed out.

Crashes more than it works. It goes from me being able to send videos through text/email to it telling me I don't have permission to attach a video to its sockettalk feature while I'm working on customers. Force stopping, logging out, and in doesn't help. Scanner is even worse, let alone adding a new lead without mixing it up with others.

What's new

Added a lead details section on the Sales Opportunity page for web lead opportunities