HelpCenter

D&D Software S.r.l.

About this app

HelpCenter is the app for managing support requests in one place.

An elevator breakdown, a request for assistance, a request for documents: with HelpCenter, the report reaches the right people immediately and you can follow it up until closure, without missed calls or emails.

FOR CONDOMINIUM OWNER/CLIENTS
• Open a request in seconds
• Attach photos taken on the spot or selected from the gallery
• Track the status of the request, from acceptance to closure
• Chat with the firm/company in the request chat
• Receive a notification when there is an update

FOR THE MANAGEMENT FIRM/COMPANY AND ITS EMPLOYEES
• All requests in a single list, with filters by status, employee, and supplier
• Assign each request to the most appropriate employee or supplier
• Update status and priority, add internal notes visible only to staff
• View the complete change history

FOR SUPPLIERS
• See only the jobs assigned to your company
• Update progress and communicate with the firm
• Attach photos and documents of the job

CONFIDENTIALITY
Each user sees only what is relevant to them: a user sees their own requests, a supplier only those assigned to them, and a firm only sees its own data. Communications are encrypted and the app is ad-free.

HOW TO LOG IN
HelpCenter is a professional service: the account is created by the accounting firm/company using the service; you will receive your login credentials from them.

HelpCenter is developed by D&D Software S.r.l.