Deelo Runner

Deelo India

About this app

Deelo Runner is the work app for Deelo delivery runners. It shows the trips assigned to you, guides you from stop to stop, and records every pickup, hand-over and cash collection, so you and the Deelo operations team see the same picture all day.

Deelo delivers groceries, medicines, restaurant orders, laundry and parcels for shops and customers in your area. Runners carry them to the door, and this app is built for that job: large swipe controls you can use with one hand, clear details at every stop, and a bright layout that stays readable in direct sunlight.

You need an approved Deelo runner account to use this app. If you are not a runner yet, the app shows you how to apply and keeps you updated on your application.

YOUR DAY AT A GLANCE
• See how many jobs you have today and how many are done
• Pick up the trip in progress with one tap
• See jobs that need your response, today's schedule and your next trip
• Know when your last trip of the day ends
• Track your all-time total of completed jobs

UPCOMING TRIPS
• Browse trips planned for today, tomorrow and the days ahead
• Trips are grouped by delivery window, so you know when each one runs
• See which windows are still taking new jobs and which are closed
• See which orders are ready and which shops are still preparing them
• The list updates on its own as shops book new jobs

TRIP OVERVIEW
• See the delivery window, number of stops, distance and approximate time
• Know where to collect cash: at pickup, at drop or across several stops
• See which stops need an OTP from the customer
• Tell planned trips with several jobs on one route from urgent single jobs

ON THE ROAD
• Swipe to start the trip, then follow the stops in route order
• Open directions to any stop in your maps app
• Call the contact at a stop from the stop screen
• Re-plan the remaining route from where you are if things change
• Swipe when you arrive, then collect or hand over the items

PICKUPS AND HAND-OVERS
• Confirm each collection and hand-over with a swipe
• Enter the customer's OTP from their Deelo app before you hand over
• Record cash or UPI payments against the amount due, with a check if less was collected
• Weigh parcels and save the weight, and see any extra charge if a parcel is heavier than booked
• Add a photo as proof when you need one
• Note who received the order if it was not the named person
• At a shop drop-off, hand over the bags and the shop confirms on its side

WHEN SOMETHING GOES WRONG
• Report a problem with a reason, such as customer not home, wrong address or shop closed
• Skip a stop, and its open work goes back to the operations team
• Get a clear notice if the operations team cancels, stops or moves your trip

TRIP HISTORY
• See today's deliveries, your success rate, and any failed or cancelled stops
• Filter by planned trips or urgent jobs
• Look back at recent trips, each with stops done and failed, cash collected, distance and time

YOUR PROFILE
• Upload and renew documents as photos of the front and back, or as pages and PDFs, with the expiry date
• See which documents are verified, in review or need your action
• Apply for the services you want to work in, and see what each one requires
• Add your bank account for your earnings. The app checks the account holder name with your bank before saving
• View your personal details, rating and joining date
• Deactivate or delete your account from the app

SIGN IN SECURELY
Sign in with your Indian mobile number or email address. We send you a one-time code each time, so there is no password to remember.

YOUR LOCATION DURING A TRIP
While a trip is in progress, Deelo Runner shares your location with the Deelo operations team, so they can follow deliveries and help when something goes wrong. Sharing continues when the app is closed or not in use, and a notification stays visible the whole time. Sharing stops when the trip ends.

If your connection drops, the app tells you straight away and carries on once you are back online.

What’s new

First release of Deelo Runner!

- Access and manage your assigned delivery trips.
- Stay organised with a simple, easy-to-use interface.
- Get started with Deelo Runner.

Thank you for being part of Deelo Runner!