Deepak Technician

Steigern Tech LLP

About this app

Technician Support Ticket Management App. Designed for field service from technicians app, the app allows seamless management of assigned support tickets, providing real-time work update for ticket request.

1. Secure Login:
Technicians can log in securely using unique credentials, ensuring data privacy and individual access.

2. Comprehensive Ticket List:
• View all assigned tickets categorized as open or closed.
• Easily access past ticket records for reference.

3. Detailed Ticket View:
• Access full details of each support ticket, including customer information, issue description, and priority level.
• Update the ticket status in real time by marking milestones like "Start Work" and "End Work."

4. Instant Notifications for Assigned Tickets:
• Receive push notifications for new or updated tickets to stay informed about assignments and changes.
• Alerts for deadlines or escalations ensure timely resolution.

5. Real-Time Chat Communication:
• Engage in chat conversations with company admins for task clarifications or updates.
• Communicate directly with customers to discuss issues and solutions, enhancing customer satisfaction.

This Technician Ticket Management App for Field service management to customers
• Simplifies task organization for technicians by centralizing support tickets.
• Enhances communication and collaboration between technicians, admin teams, and customers.
• Improves service efficiency and accountability with real-time updates and status tracking.

Ideal for companies looking to streamline their field service operations and improve ticket resolution workflows.