Fonify: AI Voice Assistant

DefSoft

About this app

Fonify is an AI phone assistant service that runs on your business phone line and answers calls 24/7. This app is the service's mobile interface: follow your assistant's calls, messages and bookings as they happen, without sitting at a computer.

The moment a call ends you get a notification, with the AI summary, transcript and recording ready. Missed calls, chats waiting for a person and new requests never slip through.

TODAY
• Everything waiting on you in one place: today's missed calls, chats waiting for a person and open requests
• Today's appointments and the latest calls

CALLS
• Every inbound and outbound call; filter by direction, outcome, date, assistant and sentiment, and keep favorites
• AI summary, captured details, transcript and recording for each call
• Jump to the caller's contact card and full history in one tap

CALENDAR
• See and manage the appointments your assistant books

MESSAGES
• Conversations from social media and messaging channels in one inbox
• Join the conversation when a customer asks for a person; send photos and files
• Customer notes and history right next to the chat

AND MORE
• Contacts: customer cards, full interaction history, optional import from your phone's contacts
• Support requests: update status and priority, add notes
• Outbound call campaigns and their results
• Test your assistant by voice right in the app
• Reports: call volume, success rate and the impact your assistant delivers
• Blocked numbers, training materials and business information

INSTANT NOTIFICATIONS
• Completed and missed calls, new messages, chats waiting for a person and campaign results
• Tap a notification to go straight to the record

SECURITY AND PRIVACY
• Passwordless sign-in: a one-time code by message or an email link
• App lock with fingerprint or face unlock
• Content is hidden in the app switcher
• All data travels over encrypted connections

WHO IS IT FOR?
Clinics, restaurants, real estate offices, hotels, e-commerce and field service businesses: any business that greets customers on the phone. Owners, managers and team members follow the assistant's work from the same place.

Note: The app is for businesses that use the Fonify phone service and works with an existing Fonify business account. The service is provided to businesses under contract; nothing is sold in the app. In-depth settings such as assistant setup are done in the app.fonify.co web dashboard. No account yet? Request a demo at fonify.co.

Privacy policy: https://fonify.co/en/legal/privacy
Terms of use: https://fonify.co/en/legal/terms

What’s new

First release of Fonify Mobile: see today's missed calls, waiting chats and appointments at a glance; browse calls with transcripts, your calendar and WhatsApp/Instagram messages; get instant notifications.