Support IA

Deployits

About this app

Product Description
Deployits Support AI connects a company's WhatsApp account with an AI assistant that responds to customers 24/7, using the tone and information defined by the company. When a conversation requires human intervention, the assistant escalates it to the team, who monitor it in real time via the web portal or mobile app.

What it does for the company

Responds using your own information. The company uploads documents (catalogs, policies, manuals, FAQs), and the assistant responds based on them, without fabricating data unrelated to the business.
Configurable support profiles. Each WhatsApp account has a profile with the assistant's name, tone, language, topics they handle and topics they don't, hours of operation, and escalation rules.
Escalation to human agents. If the customer requests it, the topic is outside the assistant's scope, or the assistant is unsure, the conversation is escalated to an agent or supervisor, with immediate notification. The agent can then escalate it back to the assistant when finished.
Business results. The assistant detects when a conversation reaches a result (an order, an appointment, a quote, whatever is defined for each profile), records it, and notifies the appropriate person via email or WhatsApp.
Voice Notes: Transcribes voice notes sent by customers so the assistant can understand and respond to them.
Monitoring and Reporting: Tracks conversations handled, escalations, response times, and results per period, with CSV export.
Security and Compliance: Data is isolated by company, access profiles with permissions, two-factor authentication for administrators, auditing of all actions, and export or deletion of a customer's personal data upon request.
Plans and Limits: Each company operates within a plan with limits on accounts, users, and conversations, with a warning when the limit is approaching.
Bilingual Portal: Interface in Spanish and English. Mobile App (Android and iOS)

The team carries customer service in their pocket: real-time chat list, full conversation view, agent-style response, return to assistant, reassignment, push notifications when a conversation is escalated or a message arrives, fingerprint or face access, and a results tab. Designed for supervisors and agents, not end customers.

Who is it for?

Small and medium-sized businesses that serve their customers via WhatsApp and want to respond at all times, without losing human control: shops, services, clinics, restaurants, real estate agencies. Deployits operates the platform, and the company only configures its assistant and provides oversight.

Technology

Backend in Java and Spring Boot, portal in Angular, app in Flutter, PostgreSQL with vector search, Evolution API for WhatsApp, and open language models (Qwen) or OpenAI, depending on each company's plan.

What’s new

First release of Support IA, the app for the support team of companies using Deployits Support IA.

• Live list of WhatsApp chats: escalated, with the assistant or with your team.
• Take over a conversation, reply to the customer and hand it back to the assistant.
• Push alerts when a chat is escalated or a customer writes to you.
• Results: the orders the assistant detects, with their status.
• Fingerprint or face unlock and two-factor sign-in.
• Available in Spanish and English.