SP4N LAPOR!

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SP4N LAPOR! adalah Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional / Layanan Aspirasi dan Pengaduan Online Rakyat. SP4N LAPOR! akan menjadi aplikasi pengelola pengaduan di seluruh instansi pemerintah, baik pusat maupun daerah. Road map ini juga berhubungan dengan target Smart ASN 2024.

Sekarang seluruh lapisan masyarakat dapat menyampaikan pengaduan segala jenis layanan publik di seluruh tingkat pemerintahan dengan mudah, terpadu dan tuntas. LAPOR! dikembangkan oleh Kantor Staf Presiden, Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi dan OMBUDSMAN dalam rangka meningkatkan partisipasi masyarakat untuk pengawasan program dan kinerja pemerintah dalam penyelenggaraan pembangunan dan pelayanan publik.

PENGADUAN
* Anda dapat mengirimkan pengaduan melalui aplikasi LAPOR! dan berbagai kanal lain seperti: situs web, SMS, dan media sosial
* Aduan Anda akan diverifikasi oleh administrator LAPOR!
* Selanjutnya aduan akan diteruskan ke instansi K/L/D terkait paling lambat 3 hari kerja setelah pengaduan dilakukan.

TINDAK LANJUT ADUAN
* LAPOR! akan mempublikasikan setiap aduan yang sudah diteruskan sekaligus memberikan notifikasi kepada Anda.
* Instansi K/L/D diberikan waktu paling lambat 5 hari kerja untuk melakukan koordinasi internal dan perumusan tindak lanjut dari pengaduan yang diberikan.
* Apabila sudah ada rumusan tindak lanjut, maka instansi K/L/D memberikan informasi kepada Anda.

PENUTUPAN ADUAN
Aduan dianggap selesai apabila sudah terdapat tindak lanjut dari instansi K/L/D pada aduan, dan telah berjalan 10 hari kerja setelah tindak lanjut dilakukan tanpa adanya balasan dari pelapor maupun administrator LAPOR!

FITUR
Tracking ID LAPOR! .
Tracking ID LAPOR! merupakan sebuah kode unik yang secara otomatis melengkapi setiap aduan yang dipublikasikan pada LAPOR!. Tracking ID dapat digunakan pengguna untuk melakukan penelusuran atas suatu aduan.

Anonim dan Rahasia
Fitur anonim tersedia bagi pelapor untuk merahasiakan identitasnya, sedangkan fitur rahasia dapat digunakan untuk membatasi akses atas aduan hanya bagi pelapor dan instansi terlapor. Kedua fitur ini dapat digunakan untuk pengaduan isu-isu sensitif dan sangat privat.

Peta dan Kategorisasi
Setiap laporan dapat dilabeli dengan dengan lokasi geografis, topik, status ketuntasan aduan, dan institusi terkait sehingga pemerintah maupun masyarakat dapat memonitor isu dengan berbagai skala dan sudut pandang.

Opini Kebijakan
Fitur ini dapat digunakan oleh instansi pemerintah yang terhubung sebagai sarana jajak pendapat masyarakat. Beberapa jajak pendapat yang telah dilakukan melalui fitur ini diantaranya tentang Badan Penyelenggara Jaminan Sosial Kesehatan dan Rencana Implementasi Kurikulum Baru Pendidikan 2013.
SP4N REPORT! is a National Public Service Complaint Management System / Online People's Aspirations and Complaints Service. SP4N REPORT! will be a complaint management application in all government agencies, both central and regional. This road map is also related to the Smart ASN 2024 target.

Now all levels of society can submit complaints of all types of public services at all levels of government easily, integrated and thoroughly. REPORT! developed by the Office of the Presidential Staff, the Ministry of Administrative Reform and Bureaucratic Reform and OMBUDSMAN in order to increase public participation in program supervision and government performance in the implementation of development and public services.

COMPLAINT
* You can send complaints via the REPORT application! and various other channels such as: website, SMS and social media
* Your complaint will be verified by the REPORT administrator!
* Furthermore, the complaint will be forwarded to the related K / L / D agency no later than 3 working days after the complaint is made.

FOLLOW UP FOLLOW UP
* REPORT! will publish every complaint that has been forwarded while giving you a notification.
* K / L / D agencies are given a period of at least 5 working days to conduct internal coordination and formulation of follow-up of complaints submitted.
* If there is already a formulation of follow-up, the K / L / D agency will provide information to you.

CLOSING COMPLAINTS
A complaint is considered complete if there is a follow-up from the K / L / D agency in the complaint, and has been running 10 working days after the follow-up is done without any reply from the reporter or the LAPOR administrator!

FEATURES
Tracking ID REPORT! .
Tracking ID REPORT! is a unique code that automatically completes every complaint published on the REPORT !. Tracking IDs can be used by users to search a complaint.

Anonymous and Secret
Anonymous features are available for reporters to keep their identities confidential, while confidential features can be used to restrict access to complaints only to reporters and reported agencies. Both of these features can be used to report sensitive and very private issues.

Map and Categorization
Each report can be labeled with a geographical location, topic, status of complaint completeness, and related institutions so that the government and the public can monitor issues at various scales and perspectives.

Policy Opinion
This feature can be used by government agencies that are connected as a means of public opinion polling. Some of the polls that have been carried out through this feature include the Health Social Security Agency and the 2013 New Curriculum Education Implementation Plan.
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Additional Information

Updated
September 16, 2019
Size
Varies with device
Installs
1,000+
Current Version
1.1.4
Requires Android
4.1 and up
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