
Vanessa Heaps
Making payments with this company is extremely difficult. I have issues every month, even with automatic payments set up. I was recently told I was 45 days late, yet I never received any notification. They claimed they sent letters and emails, but after checking all my mail and emails, there was nothing stating my payment was late. Very frustrating. I will never do business with this company again.
Desert Financial Credit Union
September 1, 2026
Thank you for sharing your experience. We're sorry to hear about the frustration you've experienced with your payments and account communications. We understand how concerning it can be to learn of a past-due balance when you weren't aware there was an issue. Please give us a call at (602) 433-7000 so we can see how we can help.

Jewelz Rivera
The app used to work great, but for a while now it hasn't. Especially now, it's become so troublesome. I have 1 device I use to check 2 accounts. I've saved my device many times but it keeps telling me to save the device when I try to log in. Then when I type in the same name I've used before, it tells me that that device is saved. But it keeps putting me through the code process nearly every time I log in. I check both accounts daily. It has never been this bad before. The app is up to date.
4 people found this review helpful
Desert Financial Credit Union
January 28, 2026
Thank you for sharing your experience! We're sorry you're having so much trouble with the app. If you're willing, please give us a call at (602) 433-7000 and we can troubleshoot together!

The Impressionist
I love this bank so far, and I love all the features it provides. The issue I'm having is that for some reason, the Zelle portion of the app is a huge pain to deal with. I open the Zelle tab and select 'Send' only to see an endless loading screen. I've had to tell people to send me a request to fulfill just to send them money because it almost never allows me to select a recipient from my end due to an infinite loading screen. If this isn't an app-wide issue, why is it happening to me?
4 people found this review helpful
Desert Financial Credit Union
January 28, 2026
Thank you for the feedback! We're sorry to hear that you're having issues with Zelle. Have you tried uninstalling the app and reinstalling it? If you have and you're still experiencing issues, please give us a call at (602) 433-7000 so we can troubleshoot together.