Jeroen de Wijn
Total scam, avoid! They let you pay beforehand and quote you a travel time but they do not tell you they source local rideshare taxi's so your travel time and comfort can vary enormously but you get charged an extortionate price. I am sure regularions or laws are broken. Do not give these crooks your money!
6 people found this review helpful
That doesn't sound right! DEXTR is using local taxi companies to provide the best coverage in the Netherlands. We do not allow ride sharing though. So we're really sorry if you had this experience. Our customer service will be happy to look into this case at hallo@dextr.com . Please include your booking number as a reference.
Mihai Hanganu
Total scam!they make you wait a while for a ride not a few minutes, 1 hour, me being at the train station it was late 22 o'clock. Even after an hour and all the minutes imposed after no one came, nor does anyone answer the phone but the robot. The money took it from me beforehand and did not return it to me. Being scam application. It gave me that I had successful travel!!! 🙄And just a few minutes ago I'm trying to delete my account and to see there is no my account. So they already delete it.
Hi Mihai, we apologize for the inconvenience. We'll look into the issue for you. Can you write us at hallo@dextr.com with your TripID, name, destination, and pickup time? We will investigate immediately and do our best to see where it went wrong. *Team DEXTR
A PD
It is always good to have competition and I was eager to use one more taxi app in the Hague. But obviously, 95% of people who need a taxi they need a taxi NOW. This app is only for the remaining 5% who need a taxi in two hours or the next day. Uninstalling.
1 person found this review helpful
Hi A PD, thank you for your feedback. Due to us wanting to provide reliable service above all else, we currently have longer pre-book times in certain areas. We're always looking to improve experiences with DEXTR so we are constantly working to improve our network and reduce these pre-book times and be more relevant to other audiences.*Team DEXTR