
Jeroen Vogelpoel
Thanks, I really enjoyed driving to a locker for no reason. Was a nice surprise to find out no one in the whole chain of responsibility mailed me the pickup code, too. Thankfully, the app decided to die as well, otherwise I might have accidentally picked up my parcel. Also, great move on calling the app My DHL. I enjoyed the hunt through my apps to figure out under which branding gimmick you're hiding it! Glad it's not alphabetically sorted at D, that's too easy and no fun at all!
4 people found this review helpful
DHL ECOMMERCE NETHERLANDS BV
April 16, 2026
Hi Jeroen, ik snap hoe frustrerend het is dat je zonder reden naar de pakketautomaat bent gegaan en het zo lastig is jouw afhaalcode te achterhalen. Wij kijken graag naar hoe wij dit kunnen verbeteren, neem je contact met ons op? Je kan ons bereiken via de DHL app en onze website https://www.dhlecommerce.nl/nl/consument/klantenservice

valerie Le Bihan
Everything went wrong! again! The last time they delivered my expensive equipment right on the street, by a wrong address! Anyone could have take the package, if a thoughtful neighbor didn't prevent it! Now I am waiting for a book, whom fit in the mailbox, I got all kind of emails that I wasn't home! which is not true.. And I still don't know where my package is! This is really unacceptable!
DHL ECOMMERCE NETHERLANDS BV
August 14, 2026
Hi Valerie, I'm sorry to hear that the delivery of your parcel did not go the way it should. We would love to help you with this, would you please contact us? You can reach us through the DHL app and our website.