
Shalu Saini
DHL used to suck, but now I feel they are doing a better job than the other delivery companies for packages. But this review should be about the app: it works, does what it is supposed to. keeps me updated on when a package will be delivered, where it was delivered. So, no complaints about the app. Wish the delivery guys and gals would wait 20 second longer for me to open the door before dumping the package at the designated spot (because ring doorbell first).
DHL ECOMMERCE NETHERLANDS BV
January 9, 2026
Hi Shalu, bedankt voor je feedback en de sterren! Meldingen rondom de bezorging kan je het beste melden bij onze klantenservice. Zij zijn te bereiken via https://www.dhlecommerce.nl/nl/consument/support en helpen jou graag verder.๐

E E
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Don't waste your time downloading it, just use the online version. Useless app. Had an account that I always use, but all of a sudden I had to remake a new account because it wouldn't recognise my username, even though I was able to login on the web page.. always giving errors, can't find my orders, doesn't allow you to change time and address of andelivery scheduked to arrive in 4 dsys. I was able to do all my needs on the web page though.. just doesn't make sense. Big headache & frustration.
1 person found this review helpful
DHL ECOMMERCE NETHERLANDS BV
December 8, 2025
Hi, heb je hierover al contact gehad met onze klantenservice? Zij zijn te bereiken via https://www.dhlecommerce.nl/nl/consument/support en helpen jou graag verder.

Andy Liao
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The worst. The delivery driver never hand over package to you personally, and you will mysteriously be marked as "not at home" though you were all the time. Then either it would end up in a locker kilometer away, or sometimes goes back to the seller, in which case you don't get the full refund as the merchant subtracts the round-trip shipping fee; but when you want to complain, you realize there is no outlet because this courier company have no phone number that you can call! Disgusting
10 people found this review helpful
DHL ECOMMERCE NETHERLANDS BV
October 4, 2025
Hi Andy, dat is niet handig! Dit kan je het beste even melden bij onze klantenservice. Zij zijn te bereiken via https://www.dhlecommerce.nl/nl/consument/support en kijken graag met jou mee.