
Jeroen Vogelpoel
Thanks, I really enjoyed driving to a locker for no reason. Was a nice surprise to find out no one in the whole chain of responsibility mailed me the pickup code, too. Thankfully, the app decided to die as well, otherwise I might have accidentally picked up my parcel. Also, great move on calling the app My DHL. I enjoyed the hunt through my apps to figure out under which branding gimmick you're hiding it! Glad it's not alphabetically sorted at D, that's too easy and no fun at all!
6 people found this review helpful
DHL ECOMMERCE NETHERLANDS BV
April 16, 2026
Hi Jeroen, ik snap hoe frustrerend het is dat je zonder reden naar de pakketautomaat bent gegaan en het zo lastig is jouw afhaalcode te achterhalen. Wij kijken graag naar hoe wij dit kunnen verbeteren, neem je contact met ons op? Je kan ons bereiken via de DHL app en onze website https://www.dhlecommerce.nl/nl/consument/klantenservice

Iulian Bobora
Thanks to DHL shipping and thanks to this app, I got my parcel delivered, but they didn't send me any qr code via email, and I had 2 emails added to my account. They delivered my parcel on Friday at ~19:00, and of course no one was available for customer support at that time, and I needed the parcel that day, since it was something crucial for me. But it was ok, nothing that zip-ties and luggage clamp can't fix. Kudos to amazon support, who had the patience to try every single chance to help.
DHL ECOMMERCE NETHERLANDS BV
August 31, 2026
Hi, I'm sorry to hear you're having issues with receiving your parcel. We would like to help you further, will you please contact us? You can reach us through the DHL app and our website.

Rob Schipper
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The aps sucks. DHL is very good but your large number of apps makes it nearly impossible to work with you guys. Especially since you don't specify which app works for kind of shipments. The best is to work with the web browser and forget the apps. In particular when receiving documents it is very difficult to know what app to use, sometimes DHL Express works and sometime MyDHL Why?Sometimes you have to give your phone number to get a text with an inlog code which sometimes works
1 person found this review helpful
DHL ECOMMERCE NETHERLANDS BV
December 31, 2024
Hi Rob, wat vervelend om te lezen dat je gegevens weg zijn. Dat is natuurlijk niet de bedoeling. Uiteraard worden updates getest, maar wellicht is er iets mis gegaan. Mocht je dit vaker ervaren kan je contact opnemen met onze klantenservice. Zij helpen je hierbij graag verder.