
Jeroen Vogelpoel
Thanks, I really enjoyed driving to a locker for no reason. Was a nice surprise to find out no one in the whole chain of responsibility mailed me the pickup code, too. Thankfully, the app decided to die as well, otherwise I might have accidentally picked up my parcel. Also, great move on calling the app My DHL. I enjoyed the hunt through my apps to figure out under which branding gimmick you're hiding it! Glad it's not alphabetically sorted at D, that's too easy and no fun at all!
4 people found this review helpful
DHL ECOMMERCE NETHERLANDS BV
April 16, 2026
Hi Jeroen, ik snap hoe frustrerend het is dat je zonder reden naar de pakketautomaat bent gegaan en het zo lastig is jouw afhaalcode te achterhalen. Wij kijken graag naar hoe wij dit kunnen verbeteren, neem je contact met ons op? Je kan ons bereiken via de DHL app en onze website https://www.dhlecommerce.nl/nl/consument/klantenservice

Alf Henrik
Pretty useless at delivering at home. I keep getting "we missed each other" even though I'm very much at home. Don't even hear any car noises outside in the time period the claim to have tried to deliver a package. Utterly useless.
DHL ECOMMERCE NETHERLANDS BV
August 10, 2026
Hi Alf, I'm sorry to hear you keep receiving the same, wrong message about the fact you weren't home. We would like to help you with this issue, will you please contact us? You can reach us through the DHL app as well as our website.

Marijke van Velsen
I do like the notification, but most of the time when it says the driver will be there within 15 minutes he is there within 3 minutes, so if you are in the neighbourhood it is not enough time to get home. And I have packages that I sold through Marktplaats and I like to follow the package as the seller, but it ends up as 'on the way to me' and no way to remove it. I also have a package that I picked up december 31st, 2025, but it is still shown as 'on the way' and I can't remove it.
DHL ECOMMERCE NETHERLANDS BV
June 4, 2026
Hi Roy. Mocht je hier melding van willen maken laat dit dan zeker aan ons weten via onze klantenservice https://www.dhlecommerce.nl/nl/consument/support.