
E E
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Don't waste your time downloading it, just use the online version. Useless app. Had an account that I always use, but all of a sudden I had to remake a new account because it wouldn't recognise my username, even though I was able to login on the web page.. always giving errors, can't find my orders, doesn't allow you to change time and address of andelivery scheduked to arrive in 4 dsys. I was able to do all my needs on the web page though.. just doesn't make sense. Big headache & frustration.
1 person found this review helpful
DHL ECOMMERCE NETHERLANDS BV
December 8, 2025
Hi, heb je hierover al contact gehad met onze klantenservice? Zij zijn te bereiken via https://www.dhlecommerce.nl/nl/consument/support en helpen jou graag verder.

Andy Liao
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The worst. The delivery driver never hand over package to you personally, and you will mysteriously be marked as "not at home" though you were all the time. Then either it would end up in a locker kilometer away, or sometimes goes back to the seller, in which case you don't get the full refund as the merchant subtracts the round-trip shipping fee; but when you want to complain, you realize there is no outlet because this courier company have no phone number that you can call! Disgusting
9 people found this review helpful
DHL ECOMMERCE NETHERLANDS BV
October 4, 2025
Hi Andy, dat is niet handig! Dit kan je het beste even melden bij onze klantenservice. Zij zijn te bereiken via https://www.dhlecommerce.nl/nl/consument/support en kijken graag met jou mee.

Dennis de Jonge
Dhl is great if the package can be delivered into a automated locker(qr code scanner works 40 centimetres from the scanner), when normal delivery occurs it is always a question, did it get delivered or not. The app works nicely and as of the expansion in my city the locker near me is selectable, so yeah happy with the app and dhl. -1 star because at home delivery does not always succeed. you still are better than gls and had a bad experience with postnl aswell(messy deposit, finding package).
1 person found this review helpful
DHL ECOMMERCE NETHERLANDS BV
December 11, 2025
Hi Dennis, bedankt voor je feedback en de sterren! 💛