
Jeroen Vogelpoel
Thanks, I really enjoyed driving to a locker for no reason. Was a nice surprise to find out no one in the whole chain of responsibility mailed me the pickup code, too. Thankfully, the app decided to die as well, otherwise I might have accidentally picked up my parcel. Also, great move on calling the app My DHL. I enjoyed the hunt through my apps to figure out under which branding gimmick you're hiding it! Glad it's not alphabetically sorted at D, that's too easy and no fun at all!
1 person found this review helpful
DHL ECOMMERCE NETHERLANDS BV
April 16, 2026
Hi Jeroen, ik snap hoe frustrerend het is dat je zonder reden naar de pakketautomaat bent gegaan en het zo lastig is jouw afhaalcode te achterhalen. Wij kijken graag naar hoe wij dit kunnen verbeteren, neem je contact met ons op? Je kan ons bereiken via de DHL app en onze website https://www.dhlecommerce.nl/nl/consument/klantenservice

Lobster84
Chat blocked after declining customer review form. Tracking of a package is not available in the app. lots of ads, receiving tracking for packages that got delivered by other courier companies, DHL is a mess as always. No customer service, to big and to divided. Courier companies have the power to do whatever they want without any consequences. This app is just a smokescreen and front to keep people busy.
1 person found this review helpful

Pouros
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like the functionality, it's a good way to track everything and updates work. *28-01-26 They removed the share tracking detail, this is really annoying and made the functionality worse. I also don't get why I can't just save unknown tracking parcels. *05-03-26 I don't see how customer service can do anything for a removed feature.
DHL ECOMMERCE NETHERLANDS BV
January 29, 2026
Hi Pouros, thank you for the stars! 💛Have you already contacted our customer service about this? They can be reached via https://www.dhlecommerce.nl/nl/consument/support and are happy to help you.