![](https://play-lh.googleusercontent.com/a-/ALV-UjWdmaOgABtZR4aOJE2_3lLQY7S0oN1crc7ctLxzJIYQQNaN-uaf=s32)
Sidney Bole
Downloaded the app, but I will not stay open,. Clicked on it, it opens, then closes by itself.
Diesel Laptops
April 25, 2024
Hi Sidney, can you please reach out to our technical support team at 888-983-197 option 2, and we will figure out what is happening with your device and get you fixed up.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWlSaBJrhhFTBMLERp4DQ2MZfYv1MRK5hyb7FtruicBajYKYcK-=s32)
Oscar Vazquez
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There was an issues I've had in the past with this app, the developers reached out and helped to resolve the issues! Great customer service! I have no complaints about the app or the product! Definitely worth their weight in gold! Great investment!
Diesel Laptops
January 3, 2023
Hi Oscar, thank you for your feedback, we are now aware of the issue and will have it resolved shortly. In the interim you can fix the issue by setting your phone font size to the default in your phone settings.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXHCJ8vovwk57ClpQHXW85-yrp2VfGspc_RpFtND0BA5T3sp-nb=s32)
Lear Jet
Had this DD since I purchased KW T680 paccar mx-13 and it's been pretty good until I REALLY NEEDED IT, it will regen trucks have a manual regen button also which I just noticed is the exact same function, if you derate or need any type of reset THIS WILL NOT WORK the Kenworth Baytown dealership told me laughing at me like "Sucker" you brought that and still got to pay us, $495 scan ok fixed still derate, $495 scan clean EGR still derate, this DD will not help in limp mode and DL want $ for trou
Diesel Laptops
March 13, 2024
Hello, sorry to hear that you were unable to get your vehicle out of derate. In some situations with active faults present, clearing a derate alone may not allow the vehicle back to operational state unless the root cause is addressed. We will also be adding new commands to help with this in future updates.