The App doesn't show your usage. For instance how much calls I've made, and what the cost per call has been. It would help a lot to have insight into that. Because now I'm wondering where my balance went. And to be honest, I suspect Digicel of stealing my balance. Transparency goes a long way. Digicel should give insight into my records for at least 60 days.
Account Management at it's Best! Now I don't have to remember any codes! That's the best part for me. With just a tap I can activate the plan of my choice. No more *13 this or *14 that. My balance is displayed and customer care is right around the corner should I need them with the live chat option. Social Media Feel... Now I get to add a photo, that really puts the "My" in My Digicel. There is also sharing! Instead of sharing photos I get to share my credit and gift a plan lol. Anxiously awaiting the next version.
Why is it so hard to speak with a customer care rep...... since installing the app and even visiting the website I've been unable to speak with anyone. And there is no option to speak with someone over the phone
The app might be useful IF I can actually get on. I had to try and reset my password 5 times and still did not get on. It keeps resetting the password but not actually letting me in. Feels to me like they just want my information to sell.
Version 6.0.10 is very laggy. A step backward from the last version, which was snappy and quick to respond. Now experiencing 1 minute plus delay time after selecting option.
This is just a waste of time I've been trying to get assistance for more than two hours and all I am seeing is that am in a queue counting forwards and backwards and nothing more.
New and improved My Digicel user Experience
• Multi accounts - Now able to switch between Digicel accounts.
• More Apps - Now able to view and download other Digicel Apps.
• Bug Fixes
Manage your Digi account; get app-exclusive deals, rewards like never before!
An app is created for Malaysia’s Digi prepaid users by i-Serve Technology.
100 GB free drive! Access and share your device files in a cloud manager app. 🏆