I like the direction Digicel is going with this app. The downside is that the interface is confusing. Too many things compete for attention. It like every item on the screen wants to be the beyonce of the group. More confusion came after tapping the hamburger menu and seeing those pages which seems to be like when a store ran out of space and just put an item anywhere which became available. My recommendation, simplify the interface, make it more intuitive.
452 people found this review helpful
I hate this app! It might be nice to look at but the functionality is total garbage. Completely unclear on how to pay for a plan. The icon guidance on the app itself contains icons that the app doesn't even have. Online tutorials are the same. Not sure if it has something to do with being in Barbados as opposed to somewhere else, but I would love to pay and activate my cell phone plan in less than half an hour!
338 people found this review helpful
April 8, 2021
Hi Lauren, we apologize for the inconvenience you encountered. In order to activate a plan you can go to Plans & Bundles > Available Bundles > and select one of the bundles available selecting Activate Bundle > Confirm Activate Bundle. There are more plans in the Available Plans section. The plan will activate as long as you have enough credit.
I've been using the app for 2 years or so and it was great the until this christmas update with the shake it promo either shaking for 5 or more minutes and nothing happens or i refresh and not win anything. Whenever I do win it just sounds the winning track but doesn't show or activate anything. Please fix the problem before Christmas ends because the prizes not showing anymore isn't worth me topping up just to lose. Thank you. But aside from that everything is great.
142 people found this review helpful