Diqqa | دقة

Dudes Studio

About this app

Diqqa consolidates your customers' WhatsApp, Instagram, Messenger, and Telegram conversations into one inbox, providing a smart assistant to respond to them in Arabic around the clock.

• Unified Inbox — All channels in one place, no need to switch between apps.

• Arabic-Speaking Assistant — Answers frequently asked questions and assigns the conversation to an employee as soon as the customer requests human intervention.

• Clear Tracking — See which conversations are awaiting an employee and how long they've been waiting.

• Orders and Appointments — Stores can see their orders, and clinics can view their appointments on a calendar.

• Analytics — Track the number of conversations, new customers, how much the assistant has handled for you, and compare each number to the previous timeframe.

• Your Team — Add your employees and define their permissions.

Diqqa is a business tool: All content consists of your customers' actual conversations. There's no public feed, no user discovery, and nothing is shared publicly.

The app requires a Diqqa account. Business owners connect their channels via the web interface, and then all conversations are sent to Diqqa.

What’s new

الإصدار الأول من دقّة.

• صندوق واحد يجمع محادثات واتساب وإنستغرام وماسنجر وتيليغرام.
• مساعد ذكي يرد بالعربية ويسلّم المحادثة لموظف أول ما يطلب العميل إنساناً.
• متابعة المحادثات اللي تنتظر رد.
• طلبات المتجر أو مواعيد العيادة بتقويم.
• تحليلات ومقارنة بالمدة السابقة.
• إدارة الفريق والصلاحيات.