Personal Doctor by DKV

2.7
6 reviews
1K+
Downloads
Content rating
Everyone
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About this app

We present our health insurance with personal doctor service. From the app, you will choose your family doctor who will accompany you in your health questions and will accompany you at all times. You can have a virtual consultation, request an appointment with specialists, have all your health data and prescriptions at hand, as well as manage your health with the help of an administrative manager (authorizations, management of medical appointments).



In the Personal Doctor app you can:



Sign your insurance documents, in order to start using Personal Doctor.

Select your Personal Physician, the one that best suits your needs (you will be able to view their CV and the score they have based on the real experience of other clients). In the case of children under 15 years of age, you can also select their personal pediatrician.

Once you have selected your Personal Physician, schedule an appointment to meet you: welcome session, initial check-up, prevention plan...

Medical attention: through this section, you can contact your personal doctor and his medical team, if he is not available. You can contact both by chat and by video consultation.

Agenda: you can access all the medical appointments you have scheduled, edit or cancel them. You will have at a glance your virtual appointments with your Personal Doctor as well as face-to-face appointments with the specialists recommended by your family doctor.

My health: you can consult all the information related to your health: basic health data, digital card, health folder, access to personal medical equipment, authorization history, your electronic prescriptions...

Emergencies: access to the emergency medical directory: telephone, chat and search engine (available in the next version)

My insurance: you will have access to your insurance data and access to a chat with a team that will help you at all times with any query related to your policy (changes to personal data, payment methods, etc.)

+ Health catalog of health services that you can purchase directly as additional bonuses to your insurance at special prices: aesthetics, assisted reproduction services, nutrition, sports, child care...
Updated on
Apr 8, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Calendar, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.7
6 reviews
Will Ford
November 14, 2023
Probably one of the worst apps I've ever had to use. The functionality is ok but logging in and resetting password (something I've had to do so many times because I keep getting locked out) involves a painful, slow WhatsApp interaction. I chatted to a doctor on the app, and though they promised me the paperwork to have a test in the lab, it never appeared in my 'carpeta' When I did eventually get it, of course the lab shrugged at me and said it wasn't sufficient. The whole experience of DKV bad.
DKV Seguros
November 16, 2023
Hi Will, we are sorry to hear that you are having problems with the App. To help you, please contact us via Personal Doctor WhatsApp at 960160954 or email atencionclientedigital@personaldoctor.es. Thank you very much!
Stefania Pozzi
December 14, 2023
Una app horrible, nunca puedo acceder sin problemas. El asistente de chat me dice de reinstalar la aplicación... he perdido un montón de tiempo solo para acceder un par de veces. Nunca más.
DKV Seguros
December 15, 2023
Hola Stefanía, lamentamos que estés teniendo continuamente problemas para acceder a la App. Para ayudarte a acceder, por favor contacta con nosotros a través del correo atencionclientedigital@personaldoctor.es. Muchas gracias!

What's new

En esta nueva versión, en caso de haber realizado modificaciones en tu póliza recientemente, podrás firmar la nueva documentación desde la pantalla de inicio.