Kacy AI

DOTHAN GROUP

About this app

Kacy is the AI ​​agent that responds to your customers and manages your business, whether you're a restaurant owner, hotelier, salon manager, or retailer.

Your customers message you on Telegram to order, make a reservation, or ask a question. Kacy responds instantly, 24/7, using your establishment's unique tone and information—no generic scripts. WhatsApp support is coming soon.

WHAT KACY MANAGES FOR YOU

• Orders — automatically received, confirmed, and tracked from the initial message to delivery.

• Reservations — tables, rooms, or appointments, with real-time availability reminders.

• Complaints — every customer complaint is detected, prioritized by urgency, and escalated until resolution.

• Catalog — up-to-date menu, rooms, or services, with AI-generated photos available upon request (for restaurants).

• Customers — complete history of each customer and their interactions, automatically centralized.

• Statistics — revenue, order volume, and trends at a glance.

CO-PILOT FOR YOUR CATALOGUE

Add, edit, or rearrange your products simply by chatting with Kacy—no more filling out forms one by one.

MULTIPLE LOCATIONS, ONE ACCOUNT

Manage multiple restaurants, hotels, or salons from the same app, each with its own agent and settings.

FAST START-UP

Set up your business and catalog in minutes, no technical skills required.

Kacy is designed for merchants and entrepreneurs in French-speaking Africa who want to offer professional customer service without spending all their time on it.

What’s new

- Connexion via Apple, Google et Facebook, et support de la 2FA.
- Historique complet des échanges avec le copilote IA et création de bots Telegram.
- Prise en charge du Franc CFA (XOF) et affichage adapté des devises.
- Personnalisation automatique selon votre secteur (restaurant, hôtel, salon, commerce).
- Améliorations de la sécurité, des performances et de l'interface.