DottChat: AI WhatsApp Inbox

BSP Technologies

About this app

Turn conversations into your best channel. DottChat unifies WhatsApp, Instagram, and Messenger, automates replies, and runs tag-based broadcasts from one inbox.

DottChat is an AI-first inbox for teams that talk to customers on WhatsApp, Instagram, and Facebook Messenger — plus your website and app. Every conversation lands in one place, AI answers routine questions instantly, and your team steps in only when it counts.

Think of it as a calm deputy that handles the first reply, qualifies the lead, and hands you a warm conversation instead of a cold queue.

ONE INBOX FOR EVERY CHANNEL
Stop switching between apps. WhatsApp, Instagram DMs, Messenger, your website chat widget, and your mobile app all flow into a single shared inbox. Each conversation is tagged by channel, assigned to the right person, and searchable in seconds.

AI THAT REPLIES. YOU THAT CLOSES.
DottChat's AI answers common questions the moment they arrive — day or night — in your customer's language. It follows your tone, your knowledge base, and your rules. When a conversation needs a human, it hands off cleanly with full context, so nobody starts from scratch. Take over any chat, then hand it back when you're done.

BUILT FOR REAL WORK
• Shared team inbox with roles for admins, sales, and support
• AI auto-replies with human takeover and seamless handoff
• Lead pipeline to move contacts through stages as chats progress
• Tags and smart routing so the right agent gets the right chat
• Contacts and custom fields that AI updates as it learns about leads
• Broadcasts and campaigns to reach the right audience on schedule
• Quick replies, attachments, and message templates
• Dashboards for response time, hot leads, and team performance

FOR SALES
Never let a lead go cold. AI greets every new inquiry instantly, captures qualifying details, and scores leads so your reps focus on the conversations most likely to convert.

FOR SUPPORT
Cut first-response time to seconds. Let AI resolve repetitive questions and route the rest to the right agent, with the entire conversation history available in one place.

FOR MARKETING
Turn conversations into a growth channel. Send tag-based broadcasts and campaigns, capture every inbound lead from your ads, and see what is actually driving replies and conversions.

WHY TEAMS CHOOSE DOTTCHAT
• Multi-channel from day one, not bolted on later
• Configurable AI with your tone, knowledge, and escalation rules
• Human-first automation that knows when to step back
• A conversation layer that fits the way your team already works

FREQUENTLY ASKED QUESTIONS
Which channels does DottChat support?
WhatsApp, Instagram DM, Facebook Messenger, website chat widgets, and in-app chat through the SDK — all in one inbox.

Do I still control the conversation?
Always. AI handles routine conversations while your team can take over any chat at any time.

Is it for sales, support, or marketing?
All three. Teams use DottChat for lead capture, customer support, and outbound campaigns from the same inbox.

Install DottChat and give every customer a fast, helpful first reply — while giving your team a calmer, faster, and smarter way to work.

What’s new

Introducing DottChat—your AI-powered shared inbox for faster customer conversations across WhatsApp, Instagram, Messenger, web, and mobile.