James Husted
Worst Authentication App I've ever been forced to use. It will crash on me 80% of the time my computer sends an Authentication request. I've Uninstalled and reinstalled twice and it keeps happening. If I use the standard SDO option, it will constantly get stuck at "Checking Integrity" and do nothing. SDO with Bluetooth works 90% or the time. And the backup password is the same as standard SDO, just with a password instead of a prompt.
10 people found this review helpful
Secret Double Octopus
July 25, 2023
Hi James,
We sincerely apologize for the inconvenience. A bug caused by a new third-party integration resulted in this behavior but was promptly resolved with a new version. Please contact our support or your company IT team if the problem persists.
Thank you,
The Octopus team.
Chris Conneally
Continously tells me to enable notifications even though I have specifically chosen to disable them and keep them disabled, as i know when i need to use the app and don't want alerts on multiple devices. Nagware at its worst.
Secret Double Octopus
May 3, 2024
Hi Chris,
Thank you for the feedback. As a workforce authentication app we're continuously balancing between the organization's needs and the employee's preferences. We will definitely consider addressing this multiple-device notification issue in future releases.
All the best,
The Octopus team.
H. Jude
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Stuck on "checking integrity..." forever Update: the developer quickly acted and resolved the issue. Appreciate your prompt response. Update Apr 29 2024: suddenly got error: 'Encryption error, please retry or contact your IT'
Secret Double Octopus
July 25, 2023
We sincerely apologize for the inconvenience. A bug caused by a new third-party integration resulted in this behavior but was promptly resolved with a new version. Please contact our support or your company IT team if the problem persists.
Thank you,
The Octopus team.