핏봇 FitBot

DrawingLab

About this app

FitBot is an automated response assistant app designed to facilitate smoother communication between wholesalers and retailers in Dongdaemun.

Have you found it difficult to focus on your most important tasks while manually handling the dozens of inquiries and orders pouring in from retailers every day? Or have you struggled to process product inquiries or urgent orders in a timely manner due to the busy schedules of your wholesalers? FitBot is designed to automatically handle product inquiries, inventory checks, and order placement from retailers, allowing wholesalers to focus solely on verification and final decision-making. FitBot's smart and fast response to inquiries and orders reduces repetitive tasks for wholesalers and minimizes waiting times for retailers, enabling faster and more accurate responses. ──────────────────────

Main Features for Wholesalers

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■ Automatic Response to Product Inquiries/Orders

During business hours, when a retailer sends a message, the system initiates an automatic response. It automatically handles product information, stock availability, unit price, material, and size guidance, and guides the conversation to place an order. At closing time, it switches to an automatic response to indicate "Currently closing." You can monitor the chat flow and turn off the automatic response mode and switch to manual response mode when necessary.

■ Excel-Based Product Data Management

Product data registered based on Excel files containing product code, product name, color, size, stock quantity, and unit price information is utilized by the app for automatic responses to retailer inquiries and orders. Depending on the product status, the system can quickly mark items as out of stock or switch to a manual response.

■ Real-time Automatic Inventory Deduction

Once a retailer confirms an order and payment is verified, the inventory by color and size is automatically deducted from the master data, allowing the app to continue serving the retailer with the latest stock levels. If the inventory falls below a pre-set threshold in the app, a warning appears on the dashboard, enabling real-time monitoring and response to out-of-stock situations.

■ Bulk Order and Settlement Management

View order status by retailer on a single screen. You can check the order confirmation, payment verification, and shipping processing stages at a glance within the app, and status notifications are automatically sent to retailers whenever a stage changes. If there are pending orders, they are displayed as a separate badge in the app's chat window.

■ Shipping Status Management

The list of processed shipments is displayed on the dashboard to prevent omissions. If you enter the courier and tracking number for orders to be shipped, a shipping notification message is automatically sent to the retailer. The list of items requiring shipping can also be exported to Excel, making logistics management convenient.

■ Various Automated Response Settings for VAT Policies, Shipping Fees, etc.

Precisely configure guidance methods for each wholesaler based on their preferences, such as selecting between automated and manual responses for VAT policies, shipping fees, and product inquiries/orders, and reflect these settings in the system's response system.

■ Key Clients / Client Trust Management

Key clients are now easier to identify through trust relationships based on past transaction history; badges such as "Top 10 Clients" and "Clients with Over 1 Year of Experience" are displayed in the chat list. Furthermore, the ordering process is streamlined based on client trust levels, enabling faster communication and ordering between retailers and wholesalers.

■ Group Messaging

Conveniently send information regarding new product launches, important inventory status updates, or policy changes related to all retail clients via the group messaging function.

■ Sales History Data Download

Inventory status, shipping lists, and sales history can be exported as Excel files, making it convenient to compare with external settlement systems. ───────────────────────

Main Features of Retailers

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■ Chat/Button-Based Simple Inquiry/Order

By pressing the button at the top of the chat window or entering your inquiry, the automated response system handles basic product inquiries, provides information on stock availability, and seamlessly connects you to an order. This allows for fast and accurate inquiry processing, stock checks, and ordering without waiting for manual responses from wholesalers.

■ Real-time Order History Check

Check the confirmation, payment, and shipping status of your orders by wholesaler in real-time within the app. You can also check the courier and tracking number for orders currently in transit.

■ Direct Chat with Wholesalers

In addition to automated responses, you can chat directly with wholesalers. You can send up to 30 images at once to receive receipts and detailed product photos.

■ Real-time Push Notifications

Receive instant push notifications for new messages, order status changes, and shipping updates. You won't miss important alerts.

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Common Features

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• Easy sign-up via phone number SMS verification — No separate email required

• Independent space for each wholesaler — Accessible only to retailers who know the wholesaler ID

• Automated response outside business hours — Automatic switching between "Open" and "Closed" modes

• Simultaneous transmission of up to 30 images — Convenient sharing of receipts and product photos

• Real-time synchronization — Simultaneous access from multiple devices

Leave your Dongdaemun sales and orders to FitBot.

Wholesales owners handle product displays, while FitBot provides fast and friendly responses and management for retailers.

What’s new

- 도매처 설정 화면 UI 개선
- 미송/입고예정일 관리 개선
- 소매처 기타 문의 처리 방식 개선