57 reviews
Content rating
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About this app

Backline is an award-winning clinical communication platform that gives healthcare providers, patients, caregivers, and external clinicians a simple, secure way to share health information in real-time.

Start telehealth visits and remote assessments with patients on-demand. Collaborate with the care team via secure chat. Send and receive HIPAA-compliant messages, images, files, forms, notifications, reminders, and more – all from your phone or mobile device!

Backline streamlines communication across the care community including:

Between Clinicians and Patients:
- Start telehealth consultations and automatically document the encounter
- Send secure messages to patients before procedures and follow-up after treatment
- Contact patients with caller ID masking to maintain your privacy

Between Care Team Members:
- Enable patient-centered group chats to connect all members of the care team

- Expedite clinical workflows with automated notifications and alerts
- Quickly distribute documents and gather e-signatures to save time

Between Organizations:
- Cross-org messaging connects siloed providers, health systems, and practices
- Eliminate time-consuming phone calls and cumbersome faxing between facilities
- Share summarized CCD documents with supporting clinicians like PCPs

Plus, Backline can be tailored to meet your needs through our Solution Packages, including Backline for Case Management, EMS, Hospice, Behavioral Health, Pharmacy, Payors, and more.

Download Backline to get started!

More about Backline for Telehealth:
Backline makes telehealth quick and easy.

Through Backline, clinicians can initiate video chat sessions and secure text threads to share information with patients at home in real-time.

You get unlimited use with an annual subscription vs. other offerings that charge a fee for each session which often discourages use for many types of patient visits.

There’s no registration process for patients or app for them to download. A simple text from the provider using Backline goes straight to the patient’s mobile phone to initiate a secure, HIPAA-compliant virtual visit.

Our video chat is automatically dated and time-stamped from the start and end of the call. Providers can take this information and add their CPT codes for reimbursement; it is that easy.

Backline is an easy-to-use clinical communication platform with care collaboration features you won’t find in other telemedicine offerings.

Not only can you do virtual visits, but streamline the communication and documentation surrounding them.

With secure texting, file sharing, and integration with eForms platform built-in, Backline gives you everything you need to collaborate with patients now while giving you the tools to improve clinical communication between your staff, patients, family members, and external providers in the future.

Download Backline to get started with telehealth today.
Updated on
Jan 11, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 7 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

55 reviews
Kyle Kamal
September 22, 2020
Camera function not working on Note 10+ I cannot take pictures in the app. When I try to access the camera it closes back to the inbox screen. I can take a picture with my camera app and then select it from the gallery option in a message. I checked permissions, cleared data/cache, and reinstalled. I am using a samsung note 10+. Any help would be appreciated. I tried emailing the developer but it couldn't be received.
7 people found this review helpful
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David McCormick
February 11, 2021
I had a problem with their web app. The nurse from my insurance co. initiated a video call with me, but the web app would never switch over to my front facing camera. After trying several times, we just had to do the call with her looking down at my leg. I am using the latest Chrome browser on Android 11. After the call, I brought up my camera app and successfully switched over to the front camera just to make sure it works. Backline needs to fix the front camera problem with their web app.
3 people found this review helpful
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A Google user
March 29, 2020
The functionality of this app is ridiculous. You constantly have to rotate the screen to see text. Scroll is not a function. The pop up windows do not function correctly. I am trying to help my dad with this app and even me, a tech junkie, has trouble with it.
9 people found this review helpful
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What's new

- General improvements and less-visible fixes