
A Google user
USED to be helpful. I will not pay for an app that consistently misses blocks of data, is not user friendly, and freezes up my phone. I've called several times, been told to uninstall/reinstall, and it's still absolutely useless. It was helpful to see daily usage when it was free and the data was actually there to be seen. Now it is more frustrating to use than to just pay the bill! Useless app. Don't bother installing and certainly don't pay for it!
152 people found this review helpful
DTE Energy Corporate Services, LLC
February 18, 2019
Hi, I am sorry to hear that you are having issues with the app. You seem to have the wrong version of the app installed, likely the cause of your issues. I know you have attempted it prior, but please, attempt another uninstall/reinstall of the app to see if it resolves your issues. Contact Insight Support at 888.991.8232 if it does not resolve.

Dave E
I've had this for 7 years, and I really used to enjoy using it to see how I used my electricity, but recently the quality of the data has really gone downhill. The data takes too long to populate, and oftentimes it's missing altogether or never loads at all. Very frustrating user experience. Nobody at support could help either, so I ended up returning the insights bridge and unfortunately won't be part of the program anymore.
8 people found this review helpful

Rich Nickel
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Just ran into an issue today. The app indicated my bridge was no longer connected to the internet. I went through the steps it required to reconnect. The screen displayed a successful connection, but as soon as I backed out of the app page showing success, the internet failed again. In addition, I have been dealing with billing issues month to month on the bridge and "premium" service. Technology apps and services are becoming too complicated for them to be maintained and updated w/o errors.
6 people found this review helpful