
A Google user
USED to be helpful. I will not pay for an app that consistently misses blocks of data, is not user friendly, and freezes up my phone. I've called several times, been told to uninstall/reinstall, and it's still absolutely useless. It was helpful to see daily usage when it was free and the data was actually there to be seen. Now it is more frustrating to use than to just pay the bill! Useless app. Don't bother installing and certainly don't pay for it!
157 people found this review helpful
DTE Energy Corporate Services, LLC
February 18, 2019
Hi, I am sorry to hear that you are having issues with the app. You seem to have the wrong version of the app installed, likely the cause of your issues. I know you have attempted it prior, but please, attempt another uninstall/reinstall of the app to see if it resolves your issues. Contact Insight Support at 888.991.8232 if it does not resolve.

Rich Nickel
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Just ran into an issue today. The app indicated my bridge was no longer connected to the internet. I went through the steps it required to reconnect. The screen displayed a successful connection, but as soon as I backed out of the app page showing success, the internet failed again. In addition, I have been dealing with billing issues month to month on the bridge and "premium" service. Technology apps and services are becoming too complicated for them to be maintained and updated w/o errors.
8 people found this review helpful

Rebecca Halliwell
The estimates aren't very accurate compared to what my bill ends up being. It hasn't even updated my estimated usage in 4 days at this point. And like at least one other person said, it doesn't break down energy usage by room or type of appliance or anything so that you can see if and/or where you can cut back on usage to save money. It could've been a helpful app, but it's not. I just deleted it after using it for ages because it's more grief and aggravation than it's worth.
8 people found this review helpful