The app does work but it's completely non-intuitive. I finally had success by doing the following: putting my phone in airplane mode, enabling wifi but disabling wifi calling and connecting to my router with the 5.0 GHz channel disabled (despite advice from the manufacturer that that isn't necessary with the new model, 2902A), and then running the app. Once you get to the screen with MAC address, you can re-enable your 5.0 GHz channel and turn your cellular antenna back on. Good luck.
9 people found this review helpful
June 8, 2020
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at firstname.lastname@example.org? We'll get you up and running.
You may need to temporarily turn of mobile services on your phone until the console connects to Wi-Fi, and you can turn it back on once connected.
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I like having remote access to monitoring; I like the device. But, apparently there are two versions or two tools for setting up your Ambient Weather device. With this one I spent over an hour trying to get my simple temperature sensor to connect, and nothing worked. The interface didn't look the same as what's in the help/support tree and the instructions in this tool didn't work on my device. There is another app called Ambient Tool. Once I found the 2nd Ambient Tool, the interface matched the online instructions and it took a minute to get connected and for my account to get updated. Be sure to get the right tool.
8 people found this review helpful
After you put in your Wi-Fi network and password the book says press Next, but there is none. It has two other sites that you could register on, but not unless you've already gone there and set it up. It's confusing as to whether you need to do these or not and why. They need to separate the ambient site registration, which I think it's all you really need to do, then ask you if you want to do the other sites, or have separate apps for them. I would have done another if it weren't so confusing.
7 people found this review helpful