
Steven Moulster
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I'm changing my previous review. As many people have said, the app is a bit basic and could function better. I did relate the problems I've always had with what it reports in relation to what's being generated and what's being consumed etc. However, I contacted their support - you can email from the app or phone - and the service has been excellent. They remoted in and upgraded the system's firmware - so far, so good. It probably wasn't the app at all. Don't moan, call it in!
3 people found this review helpful
Puredrive Energy Ltd
August 18, 2025
Thanks for the update to your review and please to hear our support team were able to resolve things for you. We have got lots of exciting new updates planned in the coming months which will improve the user experience of the app.

P M
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very basic, not enough access for adjustments, information within app is to dumbed down. the (ai function, let's call it, for deciding if is should charge over night on off peak rate is hit and miss.) and my pet hate the screen does not refresh. you have to close the app completely and log back in to get it to refresh. I have deleted the app and downloaded it again.
3 people found this review helpful
Puredrive Energy Ltd
December 2, 2025
We are continually working on making improvements to the app. We will certainly take a look at improving the refresh of data.

Alberto Gallotta
I've lost access to the app Dura i for not sure which reason so I am now forced with this app. the interface is silly and does not provide the information I need. The AI algorithm does not work (remains disabled even after I set it up) and the information on the app does not update, you have to force close the app and log on again. The provided graphs are not clear, fancy yes but unhelpful. Replace these silly graphs with the Dura i graphs that are way more clear and useful. Overall Bad
Puredrive Energy Ltd
January 7, 2026
Please contact our support team via support.uk@duracellenergy.com if you are continuing to experience issues and we can cetrainly into these.