Spikit

Danny Bshiri

About this app

Spikit is a shared mailbox for your WhatsApp business.

All your business conversations in one place, and your entire team sees them. Assign a conversation to a representative, reply with approved templates, label, search everything, and get a reminder when you need to get back to the customer. No more two representatives answering the same customer twice.

What's inside:

• Shared inbox - all business conversations, for the entire team
• Lock a conversation while handling, so that two representatives do not clash
• Association with representatives and departments
• Approved WhatsApp templates, including creating a new template from within the app
• Voice messages, photos, documents and location
• Reminders and tracking of customers waiting for a response
• Tags, full search across all conversations, and customized lists
• Mute noisy calls, and highlight important ones
• Reports: load by department, response times, SLA exceptions
• Internal team chat, without leaving the app
• Full support in Hebrew with RTL, as well as in English and French

Spikit is a paid service for subscribers. There is no self-registration - contact us and we will connect your business.

Privacy Policy: https://spikit.lhflow.com/privacy.html

What’s new

תיקונים: החיבור החי כבר לא נשאר תקוע עם טוקן ישן, ריפליי מציג את ההודעה המצוטטת, לחיצה על התראה פותחת את השיחה, ומחיר המנוי 235.