이어톡

(주)에이치엔에스커뮤니케이션2

About this app

EarTalk is a messenger app that integrates customer support for shopping malls.

Receive chat support from multiple shopping malls in a single app. Sign up easily using Kakao, Google, your mobile phone, or email, and by scanning the QR code in the store to add a channel, you can receive real-time responses from a 24/7 AI chatbot.

EarTalk [Key Features]

• Channel Inbox — Manage inquiries from your registered shopping malls in one place

• AI Chatbot — Automated responses for orders, shipping, cancellations, and returns

• Tracking — Check shipping status using only the tracking number and share in chat rooms

• Attach Photos — Send instantly from camera/gallery

• QR Entry — Scan the QR code at the store to start a consultation immediately

• Push Notifications — Notify me immediately upon receiving a response

• AI Shopping Search — AI compares and recommends products based on price and performance

• Nearby Businesses — Explore stores near you on a map

[For Operators (Agents)]

• Respond to customer inquiries for your brand in real-time from the Business tab

• Quick processing with unanswered/in progress/follow-up classifications, internal memos, and recommended replies

• View order details, shipping status, and general inquiries all on one screen

[Who is this app for?]

• Customers who use multiple shopping malls

• Those who find it difficult to manage scattered inquiry messages

• Business owners and agents who operate stores and shopping malls and handle inquiries directly

Inquiries: [e-mail]

Website: https://eartok.com

What’s new

안정성과 사용성을 크게 개선했습니다.
- 채팅: 메시지 전송 안정화, 과거 대화를 읽는 중 화면이 점프하지 않도록 개선, 새 메시지 알림 배지 추가
- 상담원: 대화 실시간 갱신, 주문 상세·설정 화면 개선
- 보안: 링크·딥링크 검증 강화
- 그 외 오류 수정 및 성능 개선