EasyDesk CRM

RedFox Bot Apps

About this app

EasyDesk is a customer-support workspace for teams that manage conversations from connected channels.

Bring conversations together in one inbox, reply in real time, and keep your team aligned. EasyDesk helps support teams organize customer requests, collaborate on replies, and follow conversations from first message to resolution.

With EasyDesk, you can:

• View and manage customer conversations in a unified inbox
• Send text replies and work with images, video, audio, files, PDFs, and links
• Search conversations and messages, then filter by status, priority, labels, team, or assignee
• Assign conversations, add labels, update status and priority, pin messages, and archive work
• Review contact details, edit supported contact fields, and manage custom attributes
• Use quick replies, canned responses, macros, FAQ tools, translation settings, and AI-assisted workflows when enabled for your workspace
• Follow reports and conversation insights for your support operation
• Receive notifications for relevant conversation activity
• Personalize language, appearance, read-receipt, translation, and notification settings

EasyDesk requires an existing EasyDesk account. Your organization controls the workspaces, connected channels, permissions, and features available to you. Some features may require administrator configuration and an active network connection.

EasyDesk is intended for business and customer-support teams. The service is not designed for children.

What’s new

Bring every customer conversation together with AI-assisted replies, team workflows, automation, and reporting in one workspace.