Dispatch Support CX

eClerx Services Ltd - vm

About this app

This app helps the technicians perform the following:

1. Login to the IM tool

2. Raise a dispatch related query using Log Request Option

3. He also has an option to view history of Jobs assigned to him

4. Other options include - Update Profile, Broadcast Message and IM Status, Leadership Approval

Ratings and reviews

Is not working on Android 13. Crashing all the time. No notifications. Sep 17TH, 2024. The app is still really bad. Some dispatchers are incompetent and disconnect the chat without helping the technician. The disconnected the chat if you don't respond in 10 seconds, they need to understand the the we technician are working on the field and we can't be waiting between 3-20 minutes until they answer.

It has nothing to do with the great people of India, or Pakistan, or any country they are in-it is we cannot understand them. They can barely understand us. COX Communications is telecommunications. With technical support being vital for modems and TV boxes to work we need better Communications. It takes us techs more time and Dispatch Support more time. Please bring support back to the rhe States. 🙏🏽

This app always crash! The notification feature don't work. You to keep opening and closing the app all day. Worse app ever

What's new

-App upgrades to support up to android 15
-Added high designation images upload support.
-Bug fixes.