
Leah Bolin
Useless app. You still have to go through all the steps at the kiosk anyway and the kiosk is a pain to use and is so slow. You have to place the phone far too precisely for it to see the phone and you have to wait and wait between each try to get it placed just right. We've used the kiosk twice and the first time the charging cable it connected to the phone got jammed and the machine wouldn't open and we had to call to have them do something to unjam it to get the phone back. All for $1-5. Nah.
26 people found this review helpful
ecoATM LLC
February 1, 2024
Hi Leah, We're sorry to hear about your experience with us. Please feel free to send us an email at ecosupport@ecoatm.com with any further comments so that we may work towards offering you the best service possible. Thank you! -ecoATM Support

A Google user
I travelled over an hour to get to an ecoATM location. Upon my arrival the service was offline. They suggested to come back in 15-30 min. After 3 hours passed by I went to check up on the machine to find another customer with the same issue. Gave customer service a call and was told to come back in 15-30 mins again. I wasted so much of my time getting to this location with no results from the service or cash in my pocket. I'm giving it 2 stars hoping it'll be up when I make that trip again.. >:(
16 people found this review helpful
ecoATM LLC
February 6, 2019
If you can please contact us at (858) 255-4111 or ecosupport@ecoatm.com. We can find out what the issue is and we will better assist you. If anything, you can always call us first to request if a kiosk you are going to is up and running, before you take a trip to it.

Angel Jones
Went through the pricing process, which included the same questions the kiosk always asks when anslyzing my device, and was given a price and a drop off code. I figured since the app asked all the same questions the kiosk asks, I would be able to put in the drop off code and skip the device analysis. However, not only did the kiosk do the device analysis again, it told me it couldn't even take my phone, where the app had quoted me a price! It was only $6, no biggie, but such a waste of time!
23 people found this review helpful
Hi Angel, thank you for bringing this to our attention. Please feel free to contact us at ecosupport@ecoatm.com or call at 858-255-4111 with further details so we can better assist you with your questions. Thank you! -ecoATM Support