I use economy 7 tariff so have two meter readings to submit, one off-peak and another on-peak. Previous meter readings are shown as off-peak first with on-peak underneath. However, when I submit a new meter reading these are the opposite way around with on-peak first and off-peak underneath. This should be quick and easy to correct and yet it has been an ongoing problem since I started using this app several years ago.
Very basic - no different to website account. No option to update customer information, you can download your latest bill and input metre readings and that is pretty much it.
Logs you out after a few days, which is very annoying for an app that only gets used once every few months. No need for high security and the password reset email would go to my unlocked email anyway.
Limited and disappointing, I expected much better from a company like ecotricity, terrible sign-in which even blocks chrome password store.
I can't seem to view my gas bill and can't even download my Electricity bill onto my phone. Customers need to submit meter readings online as well as the app. Some people may not have a smart phone.
Useful app for checking account and meter readings. 17270 days since first notification is a bug (1st Jan 1970). Usage graphs would be nice.
- Simplified password reset journey
- Password reset help
- Log in with email address or Eco ID
- View final bills on your account
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