
Ken cole
it signs you out every 8 hours no matter what you do. It requires MFA now, but the biometric settings on it don't work, so you need to use a code or text. it struggles to connect whenever you actually do manage to login, where there have been times I've had to wait 5 mins to login. it used to be manageable, but with each month something new breaks, and using it feels worse and worse.
1 person found this review helpful
We understand how frustrating that experience can be. A recent update fixed the sign‑out and biometric login issues, so please be sure to update to the latest version of the app. Thank you for hanging in there while we worked to improve performance and reliability.

Amanda Goodwin
This app needs attention. It just runs in circles half of the time when I'm trying to log out. The 2 step verification is not user friendly. I should be able to set a fingerprint to bypass this. I am not able to adjust my hours when I forget to clock out and it goes into the next day. I have to delete the entry and start over.
Thanks for your feedback—it’s really helpful. We’ve made recent updates to improve login performance and the fingerprint (or face ID) options should now be working correctly. Please make sure you’re on the latest app version for the best experience.

Jon Fretenborough
This app used to sign out automatically on my Android work phone after several days, now it does it every day. It also asks about biometrics every time I login and then never remembers that I already set that up. On top of that it now needs to send a code to my personal phone every time I sign in. This app is becoming more clumsy and time consuming by the day.
1 person found this review helpful
Thanks for sharing your experience and letting us know about this issue. We recently fixed a bug that was causing frequent sign-outs and recurring biometric prompts on Android. Please update to the latest version of the app, which should resolve this problem. We appreciate your patience and feedback!